Mothercare reveals best practice to Forrester
Best practices are revealed in this Forrester white paper for customer experience professionals seeking to justify customer experience investments in multichannel environments.
Sportingbet - Live in 14 countries and 10 languages
Going global made easy!
Talk to your customers in their own languages, including Spanish, Portuguese, Polish, Czech and many more.
99% of iPlayer Help users find right answers first time
"Less than 1% using iPlayer Help seek further help"
Neil Doherty, Head of Service Delivery, Capita
Answering 93% of employee questions at Aviva
Answer your employee questions automatically, online, with AskHR. It's 100% consistent, available 365x24, never takes holidays and is never off sick.
Ask Sarah answers 120,000 queries a month
“She's the best agent you can have.”
Brenda Shields, Head of Consumer Modernisation, Royal Mail
Winners! Three years in a row
Together with Mothercare, Capita/BBC and Royal Mail, Transversal has won "Best Technology Partnership" at the Customer Contact Association (CCA) Awards an unprecedented three years in a row, and in 2011 we were highly commended for our work with Carnival UK.
Web
Self-Service
We enable you to exceed customer expectations through Web self-service simply and quickly while achieving fast ROI.
Enabling customers to serve themselves has become the norm. More and more, people expect to communicate with you through multiple channels – and demand ever faster results. We make it simple.
Contact
Centre
Reducing calls and emails into your contact centre by 70% more than lightens the load but our solution goes beyond simply answering questions.
- reduced training times
- increased efficiencies
- greater customer insight
- instant news syndication
Social
Media
Interacting with social media conversations is now an essential part of everyone's customer service strategies.
We'll integrate your customer services with whichever social media solution works for you.
Tailor-made, flexible and easy to implement - means you can fully embrace social media.
Search Engine
Optimization
No other Web self-service provider offers the same depth of SEO.
Customers expect complex queries and deep searches for content on your Web site to work.
Simple to install, our powerful SEO engine makes your entire knowledgebase search engine friendly.
“Since implementing Transversal's solution we have a 96% Web self-service success rate; only 4% of enquiries are now escalated. ”
“Email volumes decreased overall by 18%. Some specific email types decreased by 93%. We'd recommend Transversal and the knowledgebase solution to every contact centre! ”
Multichannel Solutions
Watch this short video to hear how Carnival UK improved customer service across multiple channels using our solutions. To find out more, read the case study.