Client Testimonials
Read some of the great things our clients have said about us.
“ AskHR now handles 85% of all HR enquiries. ”
“We use Transversal’s solution as a communication piece, it’s an extension to our communication strategy now. ”
“The Transversal and Capita contract extension until 2019 is a huge vote of confidence for Transversal and its market-leading customer self-service solutions. ”
“ Winning the Best Technology Partnership three years in a row - and being short-listed for this year's award - is indicative of the valuable contribution Transversal makes to its [clients], many of whom are CCA members. ”
“[Transversal's solution] was installed quickly, painlessly, and provided us with a positive ROI from day one. ”
“Since implementing Transversal's solution we have a 96% Web self-service success rate; only 4% of enquiries are now escalated. ”
“Transversal took the time to support us and really understood our needs. We held workshops on how natural-language search works. And it wasn't just about listening to our management - Transversal sat down with our contact centre agents and shop staff to learn about their jobs. ”
“It used to take three weeks to train an agent to be on the phone. It now takes eight days. ”
“The benefits for our customers have been impressive. We’ve seen customer satisfaction rise and inbound enquiries drop dramatically since introducing Ask Sarah and believe this trend will only continue moving forward. ”
“Email volumes decreased overall by 18%. Some specific email types decreased by 93%. We'd recommend Transversal and the knowledgebase solution to every contact centre! ”
“Sports betting is a very time-sensitive activity. Our customers now have the option to elevate their enquiry to online chat and discreetly ask an expert for help. ”
“As a long term partner of Standard Life I’m delighted with this solution which is invaluable in meeting new regulations and providing assistance and advice to our clients. ”
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
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