Read some of the great things our clients have said about us.
“A single solution with multiple languages means localized and centralized content is accessible to an international customer base. The additional content available to our agents proved invaluable when we centralized our European Customer Support teams.
Fredi Veas-Bravo IS Section Manager Nissan
“The fact that 50,000 questions are now answered every month by Transversal’s Solution shows that customers, staff and travel agents are getting value from the flexibility and ease of use it brings.
Giles Hawke Sales and Customer Services Director Carnival UK
“The Transversal and Capita contract extension until 2019 is a huge vote of confidence for Transversal and its market-leading customer self-service solutions.
Jonathan Rush Head of Service Development Capita
“ Winning the Best Technology Partnership three years in a row - and being short-listed for this year's award - is indicative of the valuable contribution Transversal makes to its [clients], many of whom are CCA members.
Pauline Cochrane Head of Events and Partnerships Contact Centre Association
“[Transversal's solution] was installed quickly, painlessly, and provided us with a positive ROI from day one.
Adrian Clarke Director Fujifilm
“Transversal took the time to support us and really understood our needs. We held workshops on how natural-language search works. And it wasn't just about listening to our management - Transversal sat down with our contact centre agents and shop staff to learn about their jobs.
Sharon Millard Customer Contact Centre Manager Mothercare
“It used to take three weeks to train an agent to be on the phone. It now takes eight days.