WorldwideClient Testimonials
Read some of the great things our clients have said about us.
“A single solution with multiple languages means localized and centralized content is accessible to an international customer base. The additional content available to our agents proved invaluable when we centralized our European Customer Support teams. ”
“The fact that 50,000 questions are now answered every month by Transversal’s Solution shows that customers, staff and travel agents are getting value from the flexibility and ease of use it brings. ”
“The Transversal and Capita contract extension until 2019 is a huge vote of confidence for Transversal and its market-leading customer self-service solutions. ”
“ Winning the Best Technology Partnership three years in a row - and being short-listed for this year's award - is indicative of the valuable contribution Transversal makes to its [clients], many of whom are CCA members. ”
“[Transversal's solution] was installed quickly, painlessly, and provided us with a positive ROI from day one. ”
“Transversal took the time to support us and really understood our needs. We held workshops on how natural-language search works. And it wasn't just about listening to our management - Transversal sat down with our contact centre agents and shop staff to learn about their jobs. ”
“It used to take three weeks to train an agent to be on the phone. It now takes eight days. ”
“Sports betting is a very time-sensitive activity. Our customers now have the option to elevate their enquiry to online chat and discreetly ask an expert for help. ”
“As a long term partner of Standard Life I’m delighted with this solution which is invaluable in meeting new regulations and providing assistance and advice to our clients. ”
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
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