Transversal is the UK’s leading provider of online, multichannel, self-service solutions for customer-facing Web sites, contact centres and internal HR operations. By enabling organizations to transform the quality and efficiency of their online self-service, exceptional Customer Experience can be achieved resulting in significant and rapid ROI. The Customer Experience drives customer service and sales. Efficiency goals are achieved by doing it well.
Transversal enables organizations to increase online sales and reduce the volume of call and email queries to contact centres by automatically answering customers' questions online. Transversal customers will typically see immediate and dramatic email reductions, by around 60%, and improvements in email response times, from days to minutes.
Transversal's contact centre solution delivers information to agents in a unique way from a dynamic natural-language knowledgebase. Simply by typing a question in their own words, agents can access answers to customer questions, providing fast, accurate and consistent responses. Organizations benefit from increased first call resolution and efficiency by improving the knowledge and quality of service provided by customer service and help-desk agents.
The company was founded in 2000 and is based in Cambridge, UK.