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Here you will find the latest news, press releases, and media coverage related to Transversal. Click on any item to read more. Subscribe to our RSS feed.
Transversal challenges pupils to consider maths in the real world
Transversal teams with Olympic gold medallist Sarah Ayton to address the UK's maths skills shortage.
London, UK – Transversal, a Cambridge-based technology company, has today launched a nationwide competition that will give pupils the chance to test out their maths skills...
The Changing Faces of Charity Customer Service
The many faces of not-for-profits
When one thinks of not-for-profit organizations (ranging from charities to regulators to chartered institutes and membership bodies), often the perception can be of small, slow-paced organizations which survive hand to mouth and rely on the...
Sharon Millard, Head of Customer Services at Mothercare, speaks at the Figaro Digital Marketing Conference
Sharon Millard, Head of Customer Services at Mothercare, will be among the speakers at the Figaro Digital Marketing Conference on 29 November. She tells us about the retailer's knowledge management system and explains why brands need to be speaking the same language as their...
Transversal and John Lewis shortlisted for CCA Excellence Awards 2012
The technology partnership between Transversal and John Lewis has been recognized in two categories in the Customer Contact Association (CCA) Excellence Awards 2012.
The categories are:
Most effective use of self-service Best...Allianz Implements Web Self-service Across its Your Cover Products
Solution from Transversal aims to help customers find answers quicker and to reduce call volumes by up to 20%.
Allianz Insurance plc, one of the largest general insurers in the UK, is providing its customers with a new way of getting help for their day-...
Transversal Launches in Australia and New Zealand
Transversal Corporation has today launched in Australia and New Zealand.
The Cambridge, UK software firm specializes in online, multichannel and self-service solutions for customer-facing Web sites, contact centres and internal...
John Lewis Appoints Transversal to Improve Online Search Function
Transversal has been appointed by John Lewis to help improve its customers’ online experience through a new Web self-service solution.
The Transversal system will allow customers using johnlewis.com to find relevant information quickly and easily by keying in search terms in everyday...
Transversal and Carnival UK Highly Commended at 2011 CCA Awards
For the fourth year in a row, Transversal's major contribution to contact centres across the UK and partnerships with our clients were celebrated at the CCA Awards.
For our multichannel implementation at Carnival UK we were highly commended at last night's awards ceremony in Glasgow....
Carnival UK Waves in New Era of Customer Service with Transversal
Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation by using a new Web self-service solution from software provider Transversal. Since implementing the Transversal solution, Carnival has dramatically decreased email...
Web Self-service is the New Ace up the Sleeve of Sportingbet
Transversal helps improve in-play betting rates.
Leading online gaming operator, Sportingbet plc is hoping to increase the volume of customers and bets with Web self-service technology from Transversal. By using Transversal's technology to help users find answers to common questions...
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Transversal Seeks Partners For Cloud Customer Services
Automated customer service pioneer Transversal is looking for reseller partners for its cloud delivered retail technology. The Cambridge University spin-off start-up aims to quadruple its channel business and needs resellers and systems integrators with good vertical market knowledge....
Could artificial intelligence offer better customer service than humans?
Most retail technology gives more power to the seller but some tech start ups try to help the consumer. One company is using IT to create a service culture. But shouldn't humans be playing their part?
If Britain abandons manufacturing...
The value of data
Big data is now one of businesses’ most important assets. Peter Bartram sets out how technology can analyse your data to drive strategies for growth and – more importantly – measure its financial return...
When the UK arm of the global bank Citi set out to investigate the...
Better outcomes from inbound marketing
Revealing the latest thinking behind inbound marketing, Morag Cuddeford-Jones examines how best to maximise customer contact to promote satisfaction and business returns.
It's rare these days to think of banks and their customers having some kind of symbiotic relationship...
Behind the business with Transversal
Sharon King-Livesey, head of marketing at web self-service specialists Transversal, takes Bdaily behind the business.
What key challenges has your company recently faced?
Every year in the web self-service sector, customers are finding new ways to make...
Telecoms fail to communicate with customers
Online telecoms customers can expect to wait up to 52 hours for an email response, according to a new report from Transversal.
Annual research from the technology provider found unacceptable levels of online customer service and usability from telecoms websites. Last year 70% of telecom...
No Answer From Telcos' Customer Service
Telecoms companies' bad customer service has just got worse, according to research published by eService provider Transversal. If customers cannot find the answers on telcos' websites, they face delays of up to 52 hours for answers to their emails. A situation made worse because 70 per cent of...
Web Fails to Answer
UK retailers are neglecting online shoppers by not providing answers to basic customer service questions on the web.
Research carried out by eService provider Transversal found that online retail websites could answer only five out of ten most often asked questions.
The length of...
Barclays to develop interactive customer services
The British bank Barclays wants to react more quickly and provide more targeted replies in response to customer questions via the Internet.
The solution adopted by the bank is based on new software developed by Cambridge-based Transversal. The system takes into account the customer's...
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Email UsRequest DemoThe Transversal and Capita contract extension until 2019 is a huge vote of confidence for Transversal and its market-leading customer self-service solutions.
Jonathan Rush Head of Service Development Capita
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