Press
Here you will find the latest news, press releases, and media coverage related to Transversal. Click on any item to read more. Subscribe to our RSS feed.
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John Lewis Appoints Transversal to Improve Online Search Function
Transversal has been appointed by John Lewis to help improve its customers’ online experience through a new Web self-service solution.
The Transversal system will allow customers using johnlewis.com to find relevant information quickly and easily by keying in search terms in everyday...
Transversal and Carnival UK Highly Commended at 2011 CCA Awards
For the fourth year in a row, Transversal's major contribution to contact centres across the UK and partnerships with our clients were celebrated at the CCA Awards.
For our multichannel implementation at Carnival UK we were highly commended at last night's awards ceremony in Glasgow....
Carnival UK Waves in New Era of Customer Service with Transversal
Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation by using a new Web self-service solution from software provider Transversal. Since implementing the Transversal solution, Carnival has dramatically decreased email...
Web Self-service is the New Ace up the Sleeve of Sportingbet
Transversal helps improve in-play betting rates.
Leading online gaming operator, Sportingbet plc is hoping to increase the volume of customers and bets with Web self-service technology from Transversal. By using Transversal's technology to help users find answers to common questions...
Transversal Launches Partner Programme
Web self-service specialist launches Transversal Partners for providers dedicated to improving customer service operations within UK organizations.
Transversal has today launched its partner programme for the UK channel community. Partners will benefit from rapid returns and high margins...
Transversal and Mothercare Win at Customer Contact Association Excellence Awards
Recognition in Best Technology Partnership
Transversal and Mothercare have won in the Best Technology Partnership category at the prestigious Customer Contact Association Excellence Awards. The award is recognition for the deployment of Web self-service...
Marks & Spencer Launches New Customer Service Tool from Transversal
Marks & Spencer (M&S) has today launched a new customer service tool called Smart FAQ to help visitors to its online retail Web site www.marksandspencer.com find answers to their most common questions more quickly and easily.
Using software from Transversal, the new tool allows...
Universities Must Try Harder as Students Fear Fee Hike Will Force Them out of Education
59 per cent of UK students will not attend university if fees rise above £5k, research finds.
With A Level results announced this week, UK students say universities...
University of Liverpool Turns to Web Self-service to Deal With 50,000 Enquiries per Year
With competition between universities to attract new students hotting up, the University of Liverpool is using AskEd, a new Web self-service tool supplied by Transversal, to provide students with the information they need simply and more quickly than traditional Web site browsing or search...
Transversal Achieves ISO 27001 Certification
First intelligent self-service vendor to meet stringent information management standard.
Demonstrating its commitment to information security, intelligent customer self-service provider Transversal today announced that it has been ISO 27001 certified. ISO 27001 is the...
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Email UsRequest DemoThe Transversal and Capita contract extension until 2019 is a huge vote of confidence for Transversal and its market-leading customer self-service solutions.
Jonathan Rush Head of Service Development Capita
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