For the fourth year in a row, Transversal's major contribution to contact centres across the UK and partnerships with our clients were celebrated at the CCA Awards.

For our multichannel implementation at Carnival UK we were highly commended at last night's awards ceremony in Glasgow. Carnival UK attended the awards dinner with Transversal, along with fellow clients John Lewis and AXA PPP.

Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation by using a new Web self-service solution from software provider Transversal. Since implementing the Transversal solution, Carnival has dramatically decreased email enquiries meaning that its P&O Cruises and Cunard operations have slashed response times from four days to just 24 hours.