Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation by using a new Web self-service solution from software provider Transversal. Since implementing the Transversal solution, Carnival has dramatically decreased email enquiries meaning that its P&O Cruises and Cunard operations have slashed response times from four days to just 24 hours.

Web self-service specialist launches Transversal Partners for providers dedicated to improving customer service operations within UK organizations.

Transversal has today launched its partner programme for the UK channel community. Partners will benefit from rapid returns and high margins on market-leading software that already enables companies such as the BBC, Mothercare, Tesco and Marks & Spencer to improve their customer service operations and reduce call volumes.

Transversal helps improve in-play betting rates.

Leading online gaming operator, Sportingbet plc is hoping to increase the volume of customers and bets with Web self-service technology from Transversal. By using Transversal's technology to help users find answers to common questions quickly, Sportingbet plans to improve the usability of its platform and boost rates of in-play gaming still further.

Marks & Spencer (M&S) has today launched a new customer service tool called Smart FAQ to help visitors to its online retail Web site www.marksandspencer.com find answers to their most common questions more quickly and easily.

Recognition in Best Technology Partnership

Transversal and Mothercare have won in the Best Technology Partnership category at the prestigious Customer Contact Association Excellence Awards. The award is recognition for the deployment of Web self-service technology at Mothercare, encompassing its contact centre, Web site and in-store point of sale terminals.