Transversal teams with Olympic gold medallist Sarah Ayton to address the UK's maths skills shortage.

London, UK – Transversal, a Cambridge-based technology company, has today launched a nationwide competition that will give pupils the chance to test out their maths skills in the real world – on the high seas. The competition, which is open to UK students between the ages of 16-18, challenges pupils to solve a series of online maths problems centred on sailing.

The many faces of not-for-profits
When one thinks of not-for-profit organizations (ranging from charities to regulators to chartered institutes and membership bodies), often the perception can be of small, slow-paced organizations which survive hand to mouth and rely on the goodwill of others. Inside most not-for-profits beats a true business heart, working hard to appeal to their vast numbers of stakeholders and typically being under a huge amount of pressure, no different from commercial organizations.

The technology partnership between Transversal and John Lewis has been recognized in two categories in the Customer Contact Association (CCA) Excellence Awards 2012.

The categories are:

Solution from Transversal aims to help customers find answers quicker and to reduce call volumes by up to 20%.

Allianz Insurance plc, one of the largest general insurers in the UK, is providing its customers with a new way of getting help for their day-to-day questions.

By using Web self-service technology from Transversal, Allianz aims to reduce calls to its contact centres by up to 20 per cent. This is good for the customer and good for Allianz.

Transversal Corporation has today launched in Australia and New Zealand.

Transversal has been appointed by John Lewis to help improve its customers’ online experience through a new Web self-service solution.

The Transversal system will allow customers using johnlewis.com to find relevant information quickly and easily by keying in search terms in everyday language. The system is designed to offer customers a new, convenient method for answering their questions.

For the fourth year in a row, Transversal's major contribution to contact centres across the UK and partnerships with our clients were celebrated at the CCA Awards.

For our multichannel implementation at Carnival UK we were highly commended at last night's awards ceremony in Glasgow. Carnival UK attended the awards dinner with Transversal, along with fellow clients John Lewis and AXA PPP.

Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation by using a new Web self-service solution from software provider Transversal. Since implementing the Transversal solution, Carnival has dramatically decreased email enquiries meaning that its P&O Cruises and Cunard operations have slashed response times from four days to just 24 hours.

Web self-service specialist launches Transversal Partners for providers dedicated to improving customer service operations within UK organizations.

Transversal has today launched its partner programme for the UK channel community. Partners will benefit from rapid returns and high margins on market-leading software that already enables companies such as the BBC, Mothercare, Tesco and Marks & Spencer to improve their customer service operations and reduce call volumes.