How eService is Helping to Shape Customer Experience Globally

Wednesday 7 March 2012, London, UK.

Join Transversal and Sportingbet for lunch to discuss the challenge of improving customer experience globally and more effective Self-service on Wednesday 7th March at the Ritz Hotel, Piccadilly, London.

This event is now SOLD OUT!

Event Overview

SportingBet Logo

Steve Talbot, Head of Customer Experience & Retention Marketing at Sportingbet will be talking about how they have been able to improve the usability of their Web site globally, which in turn has helped customers to find information quicker and ultimately increase the number of bets placed.

Spaces are limited.


By introducing the Transversal Self-service solution at Sportingbet we have been able to significantly reduce the number of customers contacting us globally via our contact centre. In turn the data gathered from the Transversal platform has enabled us to improve the customer's experience, generating sales and retention opportunities.

Steve Talbot
Head of Customer Experience & Retention Marketing
Sportingbet

Agenda

Wednesday 7 March 2012

10:15a.m. Registration, coffee and Danish pastries.

10:30a.m. Introduction to seminar and Transversal by Jeff Caplan, Chief Operating Officer, Transversal.

11:00a.m. Tom Pelly, Senior Consultant, Professional Services, Transversal. Top 10 tips for successful Self-service implementations.

11:30a.m. Coffee break.

11:45a.m. Steve Talbot, Head of Consumer Experience & Retention Marketing, Sportingbet. How eService is Helping to Shape Customer Experience Globally.

12:15p.m. Q & A.

12:30p.m. Lunch and networking opportunity.

Speakers List

Steve Talbot
Head of Consumer Experience & Retention Marketing, Sportingbet.

How eService is Helping to Shape Customer Experience in the Global Gaming Sector.

Tom Pelly
Senior Consultant, Professional Services, Transversal.

Top 10 tips for successful Self-service implementations.

Jeff Caplan
Chief Operating Officer, Transversal.

Event compere.

Register

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Location


Map showing location of the Ritz London.

The event will be held at The Ritz London, 150 Piccadilly, City of London, W1J 9BR.

Full directions by underground, car and train can be found on on The Ritz's Web site.