How eService is Helping to Shape Customer Experience Globally
Wednesday 7 March 2012, London, UK.
Join Transversal and Sportingbet for lunch to discuss the challenge of improving customer experience globally and more effective Self-service on Wednesday 7th March at the Ritz Hotel, Piccadilly, London.
This event is now SOLD OUT!
Steve Talbot, Head of Customer Experience & Retention Marketing at Sportingbet will be talking about how they have been able to improve the usability of their Web site globally, which in turn has helped customers to find information quicker and ultimately increase the number of bets placed.
Spaces are limited.
“By introducing the Transversal Self-service solution at Sportingbet we have been able to significantly reduce the number of customers contacting us globally via our contact centre. In turn the data gathered from the Transversal platform has enabled us to improve the customer's experience, generating sales and retention opportunities. ”
Wednesday 7 March 2012
10:15a.m. Registration, coffee and Danish pastries.
10:30a.m. Introduction to seminar and Transversal by Jeff Caplan, Chief Operating Officer, Transversal.
11:00a.m. Tom Pelly, Senior Consultant, Professional Services, Transversal. Top 10 tips for successful Self-service implementations.
11:30a.m. Coffee break.
11:45a.m. Steve Talbot, Head of Consumer Experience & Retention Marketing, Sportingbet. How eService is Helping to Shape Customer Experience Globally.
12:15p.m. Q & A.
12:30p.m. Lunch and networking opportunity.
Head of Consumer Experience & Retention Marketing, Sportingbet.
How eService is Helping to Shape Customer Experience in the Global Gaming Sector.
Senior Consultant, Professional Services, Transversal.
Top 10 tips for successful Self-service implementations.
Chief Operating Officer, Transversal.
Sorry, but this event is now sold out. We are no longer accepting registrations. Why not have a look at some of our other upcoming events.