Alongside our clients we hold a busy schedule of events that you are welcome to register for. You can choose the event that suits your organization the best. If you missed the events during 2010 and so far in 2011 you can watch them here.

HR Directors Business Summit 2012

24–25 January 2012
The ICC, Birmingham.

Join our workshop: Reduce HR costs whilst improving service - 9:50a.m., 25 January 2011 in conference room three.

If you can’t make it to our workshop, come and visit us at stand 119, where we will be showing live demonstrations throughout the day. Using Transversal’s AskHR natural-language technology will help you to understand employee questions and provide accurate, automated answers 365 days a year. Find out more.

For further information please email samantha.church@transversal.com.

Leveraging HR Technology Forum

6 December 2011
CCT Venues - Canary Wharf, ISIS Building, Thames Quay, 193 Marsh Wall, London, E14 9SG.

At the conference our client Solvay will be speaking about “Improving HR Efficiency in a Multinational Business”, and discussing the challenges of centralizing HR services and the role of AskHR.
Find out more.

If you are interested in attending this event please email samantha.church@transversal.com.

Transversal Charity Cup

July 2011, Port Hamble, UK

Transversal and its clients raised over £15,000 for a host of important charities in 2011. Clients from Mothercare, Capita and AXA learnt new skills and used our event for team building and reward incentives - and it was great fun! Watch the video.

Applications for 2012 are welcome. Contact us for further details.

"It just works" - Sold Out!

July 2011, London

Sharon Millard, Contact Centre Manager at Mothercare, talks about how outstanding customer service is central to Mothercare's multichannel strategy and reinforces Mothercare's role as the trusted source of information for parents.

Watch the presentation.

Best Practice in Online Self-Service Summit - Sold Out!

November 2010, Corpus Christi College, Cambridge.

Successful practitioners in online self-service shared their experiences on implementing solutions within their organizations. The event sold out and delegates included Tesco, Cable and Wireless, John Lewis, Marks and Spencer, British Gas, Vodafone and Royal Bank of Scotland.

Speakers included:

• Brenda Shields, Head of Consumer Modernisation, Royal Mail
• Rudi Sellers, Senior Global Digital Strategy Manager, Barclaycard
• Jonathan Rush, Head of Service Development, Capita (BBC Audience Services)
• Catherine Tausney, Head of HR, Customer Management, Aviva.

Chartered Institute for Personnel and Development (CiPD) show 2010 and 2011

November 2010, Earls Court, London

Aviva's Head of HR, Catherine Tausney, presented a case study based on Aviva's AskHR solution.

Maintaining customer satisfaction - even when the unexpected happens with BMI's Online General Manager, Tamarah Khatib - Sold Out!

September 2010, Transversal HQ, Cambridge

Tamarah Khatib, Online General Manager at BMI, talked about the improvements they've made in customer service by implementing advanced Web self-service technology from Transversal. She explained how it helped them maintain customer satisfaction during extreme peaks of activity, such as the 2010 volcanic ash disruption.

• Transversal technology helps 1300 bmi customers every day solve queries themselves.
• During the six-day volcanic ash disruption, it helped over 12,000 customers.
• The service helps more than 30,000 flybmi.com visitors per month.

Achieving Instant Results Through Web Self-Service with Sharon Millard, Customer Contact Manager, Mothercare - Sold Out!

June 2010, Transversal HQ, Cambridge

Global retail expert, Sharon Millard, talked about how Mothercare achieved instant results with Transversal's solution.

• Customers are asking 2,000 questions per day and contact centre calls have reduced by 30%.
• Only 3.5 per cent of these 2,000 questions are now escalated to customer service staff.
• Calls to the stores helpline have dropped from 1,000 to 600 per week - a reduction of 40%.