Alongside our clients we hold a busy schedule of events that you are welcome to register for. You can choose the event that suits your organization the best. If you missed our previous events you can catch up with some of the presentations here.
Leveraging HR Technology Forum 2013
Thursday 5 December 2013 - London
This conference features best practice case studies, expert insights and networking opportunities for senior managers in human resources, operations and systems. Delegates will be able to examine best of breed technology examples, will hear how leading employers have improved their HR services and will receive updates on the latest trends in HR technology.
Transversal will be represented in the programme by Dawn Bradshaw, Head of HR and Learning at Norwich City Council, who will be discussing Norwich City Council's implementation of Transversal's AskHR solution and the impact that it's had on her HR team.
Ideas to Action: BAI Retail Delivery 2013
5 - 7 November 2013 - Denver, Colorado, USA
30 years strong and more relevant than ever. An experience unlike any other, BAI Retail Delivery 2013 offers powerful ideas and insights that you can put into action in the fast-changing world of retail banking. Leveraging BAI's extensive reach and long-standing relationships with retail banking executives worldwide, BAI Retail Delivery draws the largest and most influential group of financial services leaders of any industry conference, fostering extensive opportunities for idea exchange and inspiration. Furthermore, the event line-up of speakers, summits and sessions is purposefully designed by a planning committee that includes some of retail banking's most passionate experts.
Come and see Transversal on stand 7038.
Marketing for Banks
13. - 14. November 2013, Köln, Germany
Marketing hat in den letzten Jahren zunehmend an Bedeutung gewonnen. Gerade die Bankbranche tut sich teilweise schwer mit diesem Thema. Onlinemarketing beschränkt sich heute nicht mehr nur auf Suchmaschinenoptimierung oder -marketing (SEO/SEM). Viele neue Unterbereiche sind in den letzten Jahren hinzugekommen. Verpassen Sie nicht, wenn Irena Liszkowska (Transversal European Business Development Manager) und Stephanie Birnstiel (Transversal Professional Services Consultant), Best Practice Beispiele zum Thema „Kundenservice ohne Wissensplattform ist wie ein Porsche ohne Motor“ vorstellen. Dieser speziell und exklusiv auf die Finanzbranche ausgerichtete Kongress soll die einzelnen Felder des Marketings aufzeigen. Von Affiliate- über Mobile- bis hin zu Social Media-Marketing bietet der Kongress allen Verantwortlichen eine breite Themenvielfalt mit einer spitzen Branchenfokussierung.
Customer experience: Multichannel strategy and transforming performance
Thursday 24 October 2013 - Central London
Hear first hand how key players in the travel industry have dealt with the challenges of implementing a multichannel strategy - and how they are continually improving customer experience, increasing sales and reaping ROI whilst reducing costs.
Channel Shift in the Public Sector
Thursday 26th September 2013 - Central London
The public sector is facing increasing pressure to transform its digital offering. With a detailed Annual Review of Government departments and their progress towards ‘digital by default’ being published in December 2013 ensure your organization is taking the digital agenda forward by supporting digital self-service processes, managing demand and bringing customers to the new channels whilst meeting efficiency demands.
Equip yourself and your organization with the necessary knowledge about the adoption of online and mobile services to ensure intelligent application of channel shift. Reap the rewards of delivering key transactional services at reduced costs.
Simply visit capitaconferences.co.uk and book online quoting Booking Ref Code: MKFL
Or, for full programme details and booking form, please download the conference brochure.
For more information please contact Fran Langham on 0207 960 7751 or email at email@example.com
Call Centre & Customer Services Summit
16-17 September 2013, Whittlebury Hall Hotel & Spa, Northamptonshire
The Call Centre & Customer Services Summit is specifically organized for senior Managers, Directors and Buyers who are directly responsible for the procurement of their call centre and customer service equipment and related products and services. Transversal will be there to discuss how best our knowledge solutions can assist in customer service operations.
Deliver exceptional customer care across all channels
Customer Service Experience 2013: 19-21 August, Marriott Marquis, New York, USA.
All businesses are focused on one goal, whether management admits it or not: finding profitable customers and keeping them happy for as long as possible. This means making sure that as customers proceed through their journey, they have a series of satisfying and fruitful experiences which make doing business as pleasant for them and as profitable for the enterprise. The Customer Service Experience Event aims to help you build effective strategies to deal with these problems as well as teaching you best practices to help you streamline your customer experience processes.
Transversal founder and CEO, Davin Yap, will be presenting at the attendee lunch on Monday 19 at Midday on the topic 'Customer experience: Less is more'. You can also visit us throughout the event at booth number 408. Transversal are very proud to be a gold sponsor of this event and we look forward to seeing you there.
Government Contact Centre Summit
13-16 August 2013, Hilton, Sydney
Government contact centres are undergoing a period of immense change. Customers are increasingly choosing to use digital and mobile channels to communicate, while operating budgets continue to be put under greater pressure.
In this environment, business as usual will not suffice. The operating models of the last decade will not only result in disenfranchised customers, but will also see government fall further behind the service levels offered by the private sector.
To continue to provide service excellence, government contact centres will not only need to migrate to more digital channels, but also assess the viability of hosted solutions, outsourcing and a mobile workforce to manage their costs.
Transversal will be one of the exhibitors at the summit, so if you want to find out more about our knowledge solutions come and visit our stand.
CXPA Melbourne Local Networking Event
8 July 2013. Experience Lab, Telstra Experience Centre, 242 Exhibition Street, Melbourne, Victoria, Australia.
As we enter the new financial year customer experience management is increasingly at the forefront of strategy and operational planning in many organizations across Australia and New Zealand. Creating A Customer Company - an organization that has the customer embedded at the heart of everything you do - is a challenge everyone faces in their journey towards customer centricity.
HR Software Show: 19-20 June - Drive organizational performance through technology
Transversal will be exhibiting at this year’s HR Software Show and presenting on Thursday 20 June, discussing how to encourage employees to self-serve using proven ecommerce technology and best practice. Meet the team on stand H134.
Delivering Customer Experience Strategy… and Beyond
21-22 May 2013, Lancaster Hotel, London.
Let us take you on a journey from initial assessment and planning, through implementation to analysis and continual improvement. Our free two-day summit combines presentations, group powwows and interactive discussions, which will cover all the channels involved in customer service including Web self-service, contact centres, Web chat, mobile and social media. Other relevant factors, such as search, reporting and analytics and continually improving the knowledgebase, will also be discussed.
Customer Insight in Public Services Conference
16 May 2013, ICO Conference Centre, Central London
Capita‘s Customer Insight in Public Services conference explores how customer insight can help shape services: making them more targeted, ensuring they deliver real benefits for the customer, and helping to reduce the cost to serve. Amid stringent budgets and increasing gaps in funding, attend to hear how you can transform the way in which you design and deliver services to ensure customers' needs continue to be met while delivering the necessary efficiency gains.
Simply visit the Capita Conferences Web site to book online. Quote Booking Ref Code: MKAS and receive a 20% discount.
6th Customer Experience Management Conference 2013
30 April-1 May 2013, L‘Aqua, Darling Harbour, Sydney
The 6th Customer Experience Management event was the key event for customer experience management professionals in charge of creating multichannel customer experiences, transforming organizations to customer centricity, improving customer engagement and customer relationship management as well as customer data management. Transversal CEO, Dr Davin Yap, spoke at the event in Sydney.
Innovations for Banks 2013
9-10 April 2013, Köln, Germany.
Experience at this year's event: new marketing approaches for banks, financial services and insurance; optimization through Business Process Management; current trends from the Internet; hints and tips for business process optimization; innovative products and services; implementing smarter software solutions; pioneering hardware and devices for employees and customers; and much more!
Transversal is a sponsor of the Forrester paper, 'Increasing the financial flexibility through future trends'.
26-28 February, Berlin.
CCW is Europe’s largest branch event for customer service, communication and contact centres. CCW provides perfect networking opportunities, reflects relevant trends and offers innovative knowledge. It attracts more than 250 exhibitors from 15 different countries worldwide.
ICE Totally Gaming 2013
5th - 7th February 2013 - ExCel, London.
Hear Steve Talbot, Head of CRM & Customer Strategy, Sportingbet discuss "Helping to Shape Customer Experience Globally in the Gaming Sector" at ICE Totally Gaming 2013. Taking place over three full days in February, ICE Totally Gaming 2013 will be the largest and most comprehensive trade event in gaming. Every gaming sector is represented at ICE, from betting, bingo, casino, lottery, mobile, online and social to street gaming.
Travel Technology Europe 2013
Wednesday 6th February 2013, 1.15 p.m. – 2.10 p.m., Earl’s Court, London.
Join us at Travel Technology Europe 2013 for a presentation by Julie Warne, Head of Customer Contact Centre, Carnival, who will discuss how to implement a multichannel customer experience strategy. Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation with the help of its Web self-service platform. Taking place in London 5th-6th February 2013, Travel Technology Europe is the one event where buyers of travel technology from travel agents, OTAs, tour operators, TMCs and transport providers can find what they are looking for.
Channel Shift in the Public Sector Conference
Friday 30th November 2012 - Birmingham
With increased pressure on the public sector to make services "digital by default" by the end of 2012, hear from the DWP, the first major Government department to deliver a "digital by default" service (Universal Credit).
Gain transferable knowledge on how to design and utilize your Web services effectively, reduce operational costs and use customer insight to improve services. Increase online engagement by designing a user-friendly Web site and deliver multichannel access through social media.
Chaired by: Tom Steinberg, Founder and Director, mySociety, Former Member, Public Sector Transparency Board, Cabinet Office.
- Steve Dover, Programmes Director, Department for Work and Pensions.
- Ged Fitzgerald, Chief Executive, Liverpool City Council.
- Owain Davies, Head of Digital Service Development, NHS Direct.
- Richard Tomlinson, Head of Local Government, Experian.
- Steve Rose, Head of Strategic Research, Birmingham City Council.
- Jane McCall, Director of Delivery, Trafford Housing Trust.
- Nickki Hughes, Online Services Manager, Cheshire East Council.
- Martin Wilson, Head of Policy, Go ON UK.
Redefining customer experience, growing ROI: how the finance sector successes can work across all sectors
Tuesday, 23 October 2012, The Ritz Hotel, London
Join Transversal and AXA PPP healthcare for lunch to discuss the challenges of improving customer experience and providing more effective self-service. There will also be a talk about social media monitoring and how to harness the customer voice to your advantage.
Channel Shift in the Public Sector Conference
Tuesday, 25 September 2012, Central London
Transversal are proud to sponsor Capita’s 2nd National Channel Shift in the Public Sector Conference, examining the transformation to "Digital by Default" service provision. As public bodies are faced with significant fiscal restraints and demands to reduce operational costs, it is essential they adopt new channel structures to maintain quality customer services while adhering to efficiency demands.
- Hear from the Cabinet Office on transforming and driving forward digital services in the public sector.
- Learn how to effectively harness the power of social media as a tool to expand user interaction and collect customer feedback.
- Explore and identify secure systems and solutions to support Web channel strategies and achieve cost efficiency in service delivery.
- Discover how to manage multiple channels of communication to deliver high quality services.
- Understand the return on investment for digital services and how to evidence savings of different channels.
- Examine methods of enhancing service delivery through systematic customer insight analysis in order to increase digital inclusion and user engagement.
- Take the opportunity to hear from exemplar case studies on delivering excellent and consistent customer services through multiple channels.
2nd Annual Customer Experience Management for Banking and Financial Services Conference
19th – 20th September 2012, Grange City Hotel, London
Join us at the 2nd Annual Customer Experience Management for Banking & Financial Services Conference, taking place on 19th – 20th September at the Grange City Hotel, London.
This year's conference is designed to help improve the industry's reputation and retain customers, as well as address the issues driving your organizations customer experience forward. Stephen Sinclair, Transversal’s global business director for banking and finance, will be presenting: Redefining customer experience and growing ROI in Banking and Finance on Thursday 20th September at 3.50pm.
In addition, we've secured a 20% discount for a delegate pass to both days of the event if you register with our special discount code.
HR Software Show 2012
Wednesday 20th to Thursday 21st June 2012, Olympia, London.
Drive Organizational Performance Through Technology.
Join us for a presentation by Mark White, a global expert in implementing customer experience solutions in HR operations. He will be discussing how to apply eCommerce best practice to HR self-service. This session will examine how best practice eCommerce techniques and technology, as used by Barclays and John Lewis, can be deployed internally by HR to provide employees with a better self-service experience and to reduce the workload on Shared Services.
Mark will be presenting in the Showcase Theatre on the 20th June at 3.15 p.m. Come and visit us at stand H136 throughout the show where we can discuss your HR software needs with you.
Delivering and Innovating Customer Experience Summit 2012
Tuesday 12th June 2012, Kensington Palace, London.
Join us at Kensington Palace and hear about some of the largest and most innovative customer experiences in the UK . Hear about the tremendous efficiencies and ROI that leading UK organizations like John Lewis, Mothercare and Barclays are reaping as a result of deploying extraordinary Customer Experience.
Internet World 2012
Tuesday 24th April 2012, Earls Court, London.
He will introduce the best practices for staying ahead as emerging social and mobile technologies change our lives. Jonathan will cite examples from:
- Financial Services
- B2B industries like Mothercare.
Jonathan's presentation is at 10:45 a.m. in the Mobile World Theatre. You can visit us at stand E1066 throughout the exhibition.
How eService is Shaping Customer Experience in the Global Gaming Sector
7 March 2012
The Ritz Hotel, Piccadilly, London.
HR Directors Business Summit 2012
24–25 January 2012
The ICC, Birmingham.
Join our workshop: Reduce HR costs whilst improving service - 9:50a.m., 25 January 2011 in conference room three.
If you can’t make it to our workshop, come and visit us at stand 119, where we will be showing live demonstrations throughout the day. Using Transversal’s AskHR natural-language technology will help you to understand employee questions and provide accurate, automated answers 365 days a year. Find out more.
For further information please email firstname.lastname@example.org.
Leveraging HR Technology Forum
6 December 2011
CCT Venues - Canary Wharf, ISIS Building, Thames Quay, 193 Marsh Wall, London, E14 9SG.
At the conference our client Solvay will be speaking about “Improving HR Efficiency in a Multinational Business”, and discussing the challenges of centralizing HR services and the role of AskHR.
Find out more.
If you are interested in attending this event please email email@example.com.
Transversal Charity Cup
July 2011, Port Hamble, UK
Transversal and its clients raised over £15,000 for a host of important charities in 2011. Clients from Mothercare, Capita and AXA learnt new skills and used our event for team building and reward incentives - and it was great fun!
Applications for 2012 are welcome. Contact us for further details.
"It just works" - Sold Out!
July 2011, London
Sharon Millard, Contact Centre Manager at Mothercare, talks about how outstanding customer service is central to Mothercare's multichannel strategy and reinforces Mothercare's role as the trusted source of information for parents.
Best Practice in Online Self-Service Summit - Sold Out!
November 2010, Corpus Christi College, Cambridge.
Successful practitioners in online self-service shared their experiences on implementing solutions within their organizations. The event sold out and delegates included Tesco, Cable and Wireless, John Lewis, Marks and Spencer, British Gas, Vodafone and Royal Bank of Scotland.
- Brenda Shields, Head of Consumer Modernisation, Royal Mail
- Rudi Sellers, Senior Global Digital Strategy Manager, Barclaycard
- Jonathan Rush, Head of Service Development, Capita (BBC Audience Services)
- Catherine Tausney, Head of HR, Customer Management, Aviva.
Chartered Institute for Personnel and Development (CiPD) show 2010 and 2011
November 2010, Earls Court, London
Aviva's Head of HR, Catherine Tausney, presented a case study based on Aviva's AskHR solution.
Maintaining customer satisfaction - even when the unexpected happens with BMI's Online General Manager, Tamarah Khatib - Sold Out!
September 2010, Transversal HQ, Cambridge
Tamarah Khatib, Online General Manager at BMI, talked about the improvements they've made in customer service by implementing advanced Web self-service technology from Transversal. She explained how it helped them maintain customer satisfaction during extreme peaks of activity, such as the 2010 volcanic ash disruption.
- Transversal technology helps 1300 bmi customers every day solve queries themselves.
- During the six-day volcanic ash disruption, it helped over 12,000 customers.
- The service helps more than 30,000 flybmi.com visitors per month.
Achieving Instant Results Through Web Self-Service with Sharon Millard, Customer Contact Manager, Mothercare - Sold Out!
June 2010, Transversal HQ, Cambridge
Global retail expert, Sharon Millard, talked about how Mothercare achieved instant results with Transversal's solution.
- Customers are asking 2,000 questions per day and contact centre calls have reduced by 30%.
- Only 3.5 per cent of these 2,000 questions are now escalated to customer service staff.
- Calls to the stores helpline have dropped from 1,000 to 600 per week - a reduction of 40%.