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New Media Age

Telecoms fail to communicate with customers - Oct '07

Online telecoms customers can expect to wait up to 52 hours for an email response, according to a new report from... more »

Comms Business

No Answer From Telcos' Customer Service - Oct '07

Telecoms companies' bad customer service has just got worse, according to research published by eService provider... more »

Retail Systems

Web Fails to Answer - Sep '07

UK retailers are neglecting online shoppers by not providing answers to basic customer service questions on the ... more »

European Financial Management & Marketing Association

Barclays to develop interactive customer services - Sep '07

The British bank Barclays wants to react more quickly and provide more targeted replies in response to customer... more »

Bank Marketing International

Barclays aims for increased online sales via new interactive software - Sep '06

Barclays, the UK's third-largest retail bank, has selected software from Transversal, a UK-based developer of... more »

New Media Age

Barclays signs to use FAQ-based Sales Engine - Sep '06

Barclays has become the first client to sign up to software firm Transversal's FAQ-based Sales Engine.... more »

Catalogue & E-business

Shopping habits, "web rage" and a lack of education - Sep '06

This year, we are each predicted to spend £1,000 on goods and services online, says the IMRG Senate. Some £26... more »

One Week in Call Centres

Improving search and customer service - Sep '06

How can technology provide online customers with more defined search results and be able to analyse the searches... more »

Creative Match

New neural 'sales engine' serves up personalised advertising - Sep '06

Transversal's new Sales Engine allows targeted marketing through advanced neural technology and Barclays bank are... more »

Computer Weekly

Barclays adopts targeted online marketing for main site - Sep '06

Barclays is using an on-line marketing solution from Transversal to deliver targeted content and advertising to... more »

Showing 1 to 10 of 144 news articles next

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