Telecoms fail to communicate with customers
Online telecoms customers can expect to wait up to 52 hours for an email response, according to a new report from Transversal. more»
New Media Age 10/07
No Answer From Telcos' Customer Service
Telecoms companies' bad customer service has just got worse, according to research published by eService provider Transversal. If customers cannot find the answers on telcos' websites, they face delays of up to 52 hours for answers to their emails. A situation made worse because 70 per cent of fixed line and mobile providers' websites offer no online help, thus forcing their customers to send email. more»
Comms Business 10/07
Web Fails to Answer
UK retailers are neglecting online shoppers by not providing answers to basic customer service questions on the web. more»
Retail Systems 09/07
Mothercare and Transversal Highly Commended at Retail Week Technology Awards 2009
Cambridge, UK, 17 June 2009: Transversal customer Mothercare has been highly commended in the inaugural Retail Week Technology Awards. Mothercare was recognized in the 2009 Customer Technology Award category, for Ask Carrie, its interactive Web self-service solution powered by Transversal. more»
06/09
Catalogue E-business Magazine: Helping Customers Help Themselves
By Davin Yap, CEO, Transversal. Published in Catalogue e-business. more»
06/09
Co-operative Finance Puts Customer First With Web Self-service
Cambridge, UK, 27 May 2009. Co-operative Financial Services, which includes The Co-operative Bank, The Co-operative Insurance and The Co-operative Investments, is improving the customer experience on its Web site (www.co-operativebank.co.uk) with the launch of an interactive Web self-service solution. Using the service powered by Transversal, customers can get fast, accurate answers to queries across the Co-operative Web site. The service has been instantly adopted by customers, with 40,000 using the service in the second month of operation. Since the launch, over 98 per cent of customer queries have been answered online. more»
05/09
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