Telecoms fail to communicate with customers
Online telecoms customers can expect to wait up to 52 hours for an email response, according to a new report from Transversal. more»
New Media Age 10/07
No Answer From Telcos' Customer Service
Telecoms companies' bad customer service has just got worse, according to research published by eService provider Transversal. If customers cannot find the answers on telcos' websites, they face delays of up to 52 hours for answers to their emails. A situation made worse because 70 per cent of fixed line and mobile providers' websites offer no online help, thus forcing their customers to send email. more»
Comms Business 10/07
Web Fails to Answer
UK retailers are neglecting online shoppers by not providing answers to basic customer service questions on the web. more»
Retail Systems 09/07
Death of the Paper HR Manual Would Save UK Over £297 Million and 100,000 Trees
Printing costs and green concerns prompting online shift more»
01/10
Information Age: A Question of Change
Published in Information Age more»
12/09
Users Turn Against Bloated Consumer Electronics Manuals this Christmas
Only 20 per cent of companies adopt more interactive, online approach to problem-solving more»
12/09
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