Telecoms fail to communicate with customers
Online telecoms customers can expect to wait up to 52 hours for an email response, according to a new report from Transversal. more»
New Media Age 10/07
No Answer From Telcos' Customer Service
Telecoms companies' bad customer service has just got worse, according to research published by eService provider Transversal. If customers cannot find the answers on telcos' websites, they face delays of up to 52 hours for answers to their emails. A situation made worse because 70 per cent of fixed line and mobile providers' websites offer no online help, thus forcing their customers to send email. more»
Comms Business 10/07
Web Fails to Answer
UK retailers are neglecting online shoppers by not providing answers to basic customer service questions on the web. more»
Retail Systems 09/07
Transversal Delivers The Answers To TV Licence Questions Online Transversal and Capita improve the service for TV Licensing's online customers more»
05/08
Transversal and Wipro Partner to Deliver Global Web Self-service
Strategic alliance to accelerate adoption of online service across global financial services market more»
04/08
Email Black Hole Causing Customer Service Crisis Slow, poor quality email responses failing UK customers – and problem is getting worse more»
03/08
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