Providing the core intelligence of your customer interaction online

Transversal’s Intelligent Interaction Platform enables you to engage more effectively with online customers, improving customer experience and consequently increasing sales. Working as the core of your customer interaction strategy, Transversal’s technology intelligently manages all customer service interactions through search, Web self-service, virtual agent, email and chat. It analyzes and understands customer requirements from the context of the customers’ search activity and, based on that, offers the most relevant information and response mechanisms.

Transversal’s Interaction Platform does for Web sites what Interactive Voice Response (IVR) has done for contact centres: it transforms the quality of customer service by delivering the right answer at the right time, and allows customers to transition seamlessly to the most appropriate customer service agent based on their requirements. Handling 80-90% of routine questions online, it reduces pressure on busy contact centres and frees agents for complex and transactional queries that need personal attention.

Available as fully integrated or separate application engines, Transversal’s Intelligent Interaction Platform comprises:

• Intelligent Search
• Knowledge Management
• Web Self-Service
• Web Self-Service with Ad Serving
• Virtual Assistant
• Email Management
• Chat
• Reporting and Analytics

For a no-obligation Web site evaluation and report of recommendations: please contact Transversal on 01223 723388 or email enquiries@transversal.com.