Transversal knowledge management solutions make it refreshingly painless to implement and administer centralized, self-service knowledge resources for customer-facing Web sites, contact centres and internal departments.

Transversal’s powerful natural language search engine truly comes into its own when users expressing questions in different ways can find the information they need quickly and intuitively – cutting out the time wasting and frustration of other systems.

Information is organically kept up to date by capturing answers to new searches and questions asked online or through email, and retaining the information in a dynamic, self-organizing knowledgebase.

Company departments and product lines can be given responsibility for adding and maintaining their own content through an easy-to-use interface - and they don’t need any knowledge management or HTML experience.

Before you buy a knowledge management solution, evaluate these key factors:

• Does the solution use a highly intelligent search engine? – to ensure the maximum number of people will use it and have their questions answered.
• Does the search work out of the box? – if not, you may need to rely on your vendor for hard coding of content, and search training. This will make your solution laborious and expensive to maintain over time.
• Is the content management system intuitive and easy to use? – enabling staff to easily add content, and keep the knowledgebase fresh and up to date. Many systems are highly complex.
• Can the Web site interface be customized to enable you to differentiate on customer experience? - you may want to promote your brand personality through bespoke graphic design or a unique virtual character, or incorporate other technology such as video, news feeds, ad serving, chat and callback.
• Is the knowledgebase self-organizing? – meaning you don’t need to employ knowledge engineers, because new content and its relationship to existing content is automatically organized by the knowledgebase.

For more information and a demo please contact Transversal on 01223 723388 or email enquiries@transversal.com.