Transversal’s knowledge management makes it easy to maintain centralized, self-service knowledgebases for customer-facing Web sites, contact centres and internal departments.

Transversal’s knowledge management:

• Has a highly intelligent search engine, which allows users to interrogate the knowledgebase in their own words and suggests the best paths for resolving an enquiry.
• Works out of the box. You don’t need to configure the search engine or do any knowledge engineering before you use it. And we input the initial content for you.
• Is self-organizing. The knowledgebase automatically groups related content and prioritizes the most frequently accessed information.
• Is easy to update. Content is entered as simple question and answer pairs.
• Is collaborative. All staff employed on the knowledgebase can contribute content; all end users can offer feedback. Senior staff oversee quality control.
• Grows in response to real needs by tightly integrating feedback mechanisms and statistics.
• Is fully customizable: user interface, layout and graphic design.
• Is WAI compliant.
• Is fully hosted. You don’t need to install any hardware or software.

For more information and a demo, please contact Transversal on 01223 723388 or email enquiries@transversal.com.