Custom design

Sex, age, ethnicity, clothing and personality of the virtual agent match the branding and the target audience of your site.

Limited scripting required

You don't need knowledge engineers or hard-coded conversation trees to answer customers' questions about your products and services. Nor do you need the vendor to update the knowledgebase. Your staff enter content as simple question and answer pairs. Our knowledge management and semantic search do the work of organizing the content, guiding the conversation and returning the answers.

For the agent to be able to make small talk, however, some scripting is required: to create a bank of responses that fit your character and to output those responses appropriately.

Identifies genuine enquiries

Using patented algorithms, our virtual agent distinguishes automatically between a serious customer enquiry and a customer who's just playing with the program. The former gets an answer from your product and service knowledgebase; the latter gets a chatty reply.

Integrates with assisted service channels

Questions that can't yet be answered by the virtual agent can be referred immediately to a real agent, through email, callback or chat.

Easy to install

Your virtual agent is fully hosted on our servers, is maintained through a Web-based interface and requires no additional software. Simply putting a link on your existing site makes the agent available to your customers.

Stats tracking

Built-in statistics track the questions asked and the responses given. These statistics can be assembled into regular, emailed reports.