A Transversal Virtual Agent introduces self-service with a human touch, using an animated character to enhance your brand and create a more intimate engagement with customers.

Transversal Virtual Agent is not like other linguabot or chatterbot technology.

It’s exceptionally intelligent
By using Transversal’s proprietary intelligent search technology, Transversal Virtual Agentss provide answers and resolution paths that are more accurate. This allows you to derive the maximum benefit from your Virtual Agent: maximum customer satisfaction, maximum sales, and minimum customer service contacts.

Combined with Transversal’s ad-serving engine, Virtual Agents can display adverts for relevant products to increase call to action and sales conversion. Customers needing further help can transition to an appropriate assisted service option, based on the nature of their enquiry.

It knows the difference between trivial and serious questions
Transversal holds the UK and US patents for software which makes Transversal Virtual Agents the only linguabots able to distinguish between trivial and serious questions and respond accordingly.

It’s a fact of life: there are customers who ask Virtual Agents out on a date and enquire about the weather. If this happens to a Transversal Virtual Agent, it may smile and reply ‘I’m not your type’ or ‘It’s fine here’. But a ‘serious’ customer, with a ‘proper’ question, will automatically be detected and provided with an answer from the core knowledgebase.

It’s easy to keep knowledgebase content up to date
Typically, linguabot technologies return content by matching customer questions to corresponding questions hard-coded into the system. Unfortunately, when questions are phrased differently, no information is returned despite there being appropriate content in the knowledgebase. As well as leaving many questions unanswered, these solutions require significant time to implement and maintain over the long term.

In contrast, a Transversal Virtual Agent is a fast, efficient and painless solution for firms with rapidly increasing numbers of customer enquiries. An initial set of Frequently Asked Questions (FAQ) is all that you need to get started. The solution allows you to build additional questions asked by customers into an up-to-date, self-organizing knowledgebase of answers. Updating content is quick and easy for internal staff and doesn’t require Web editing skills.

For a demo, or to find out more, please contact Transversal on 01223 723388 or email enquiries@transversal.com