Exploit the growing use of mobile Internet by offering self-service on the move.

With phones offering increasing power for web browsing and email, now is the time to allow customers to access your self service on their mobiles.

True multichannel deployment
Transversal’s XML Template Engine allows web self-service applications to be easily rolled out on multiple channels including mobile phones or interactive TV with minimal additional development and little additional maintenance.

Using simple menus on mobile devices, customers and field staff can access your customer service and product knowledgebase content wherever and whenever they want.

• Enable busy people to interact with your self-service through their mobile
• Give field staff access to technical knowledge for speedy troubleshooting
• Give salespeople easy access to product and promotional information on the move, (and at that all-important meeting)
• Support text message campaigns with a link through to your product knowledgebase for browsing additional information
• Incorporate assisted service mechanisms within your knowledgebase so that customers on the move can be routed immediately through the right member of staff based on the area of knowledgebase being browsed