Case Studies
View and download our client case studies below.
Carnival Cruises Video Case Study
Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation with the help of our Web self-service platform, reducing response times from four days to just 24 hours.
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Mothercare Video Case Study
In our short film, Mothercare staff talk about the results of choosing Transversal to help unify its customer experience across its multichannel touchpoints.
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Capita/BBC Audience Services Case Study
Read why Capita Business Services selected Transversal to provide self-service to the BBC until 2019.
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Mothercare Case Study
"I don't think Transversal's anything we can imagine taking away from the business" Sharon Millard, Customer Contact Manager, Mothercare.
Read our case study to find out why.
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Royal Mail Case Study
Read how Royal Mail delivers the answers with Transversal and how it is ensuring it's fit for the future.
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Aviva Case Study
Read how over 69 per cent of all HR queries are now handled through Transversal's AskHR.
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Fujifilm Case Study
Read how Transversal's implementation exceeded Fujifilm's targets and expectations for Web self-service.
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Standard Life Case Study
Read how Standard Life selected Transversal to provide its network of 40,000 IFAs with comprehensive and accurate online answers
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