Carnival UK waves in new era of customer service with Transversal

Carnival UK, the travel giant behind brands such as P&O Cruises and Cunard, has streamlined its customer service operation with the help of our Web self-service platform. Decreased email enquiries mean that P&O Cruises and Cunard have slashed response times from four days to just 24 hours.

Watch this short case study to find out more about the problems facing Carnival UK and how their staff, customers and travel agents have gained real value from the flexibility and ease of use of our solution.

You can alsoor download a PDF version of this case study or read the full press release for more information.