Mothercare Video Case Study

Related company: 

Hear how Mothercare unified its customer experience across its multichannel touchpoints.

  • 'Online Self-Help' - a comprehensive search and answer system built around natural-language processing with an online persona designed for customers.
  • 'Ask Mothercare' - sharing the same knowledgebase as the Online Help but with advanced functionality to aid contact centre staff.
  • A custom, lightweight interface, optimized for in-store tills, giving employees instant access to detailed customer information.

You can also download a PDF version of the case study.

 

 

Get in touch

For an informal chat, or to request more information on the services that we provide, please contact us.

Email UsRequest Demo