Web Self-service is the New Ace up the Sleeve of Sportingbet
Ever since Sportingbet, the leading online sports betting service, turned to Transversal to improve its online customer experience and service operation, it’s been "game on" for both the company and its customers.
This case study discusses the requirements Sportingbet had while researching a solution to their customer service requirements. It covers the multilingual deployment and how their contact centres are now actively generating profit due to reduced inbound queries.
File to be downloaded: sportingbet-mini-case-study.pdf