View and download our white papers below.
Herausforderungen für die Finanzbranche im digitalen Zeitalter
In einer Studie zu Benutzertrends, die Transversal über Websites von Banken für Privatkunden durchgeführt hat, wurde festgestellt, dass weniger als 50% der Besucherfragen direkt beantwortet werden konnten. Erfahren Sie mehr.More information
Connecting with the digital customer: Retail customer services challenges
In this paper we aim to show how some leading retail brands, such as John Lewis, are experiencing between 20%-40% cost efficiencies, without losing hard earned brand loyalty from their customers, by employing Transversal's multichannel customer service solution.
Finance sector challenges in a digital age
In a study of retail banking websites, Transversal found that under 50% of visitor questions were correctly answered in situ, resulting in the majority of visitors calling or emailing overstretched contact centres or abandoning their query dissatisfied. Learn about our solution for these challenges in our free white paper.
Customer as Broadcaster: Powering Your Business with Social Media
Find out how Transversal can help you exploit the social media revolution to boost sales and advance your business.
Smart Self-Service: A Guide for Buyers
In this Quocirca white paper you will learn exactly what to look for when seeking a self-service knowledge solution, ranging from solution features right through to whether the vendor is a good fit for your organization.
Find out how the search and knowledge management technology of Transversal supports internationalized online services, especially customer self-service.
Realizing Return on Investment for Self-Service Knowledge
Our clients are achieving huge return on investment through deployment of multichannel self-service implementations. Find out how improved service, reduced costs and increased sales can be achieved from day one.
Channel Shifting and Multichannel Enablement in the Public Sector
In the aftermath of recession and the deepest cuts in government funding for a generation, budget constraints mean fewer resources to upgrade government services. So how can government organizations address these challenges and still improve service and increase efficiency for citizens, businesses and their own employees?More information
Mothercare Uses Knowledge Management to Unify Customer Experience Across Touchpoints
Mothercare achieved improvements in costs, revenues, efficiency, customer satisfaction, and delivery of the brand promise through an improved customer experience by consolidating company knowledge into a single database with a natural-language search interface. Read how.
Community, Connection, Conversation or Channel
Social media, social networking or the social Web, along with companies that deliver all things 'social', are dominating discussions about the Internet, advertising and communication in both business and personal life. This paper from Quocirca discusses the choices and pitfalls for the unwary social media practitioner.More information