WorldwideWhite Papers
View and download our white papers below.
Customer as Broadcaster: Powering Your Business with Social Media
Find out how Transversal can help you exploit the social media revolution to boost sales and advance your business.
Smart Self-Service: A Guide for Buyers
In this Quocirca white paper you will learn exactly what to look for when seeking a self-service knowledge solution, ranging from solution features right through to whether the vendor is a good fit for your organization.
Internationalization
Find out how the search and knowledge management technology of Transversal supports internationalized online services, especially customer self-service.
Realizing Return on Investment for Self-Service Knowledge
Our clients are achieving huge return on investment through deployment of multichannel self-service implementations. Find out how improved service, reduced costs and increased sales can be achieved from day one.
Channel Shifting and Multichannel Enablement in the Public Sector
In the aftermath of recession and the deepest cuts in government funding for a generation, budget constraints mean fewer resources to upgrade government services. So how can government organizations address these challenges and still improve service and increase efficiency for citizens, businesses and their own employees?
More information
Mothercare Uses Knowledge Management to Unify Customer Experience Across Touchpoints
Mothercare achieved improvements in costs, revenues, efficiency, customer satisfaction, and delivery of the brand promise through an improved customer experience by consolidating company knowledge into a single database with a natural-language search interface. Read how.
Community, Connection, Conversation or Channel
Social media, social networking or the social Web, along with companies that deliver all things 'social', are dominating discussions about the Internet, advertising and communication in both business and personal life. This paper from Quocirca discusses the choices and pitfalls for the unwary social media practitioner.
More informationCorporate Memory: The Why and the Wherefore
A corporate memory is a tool for capturing and reusing the know-how of key managers and employees. It makes vital information as accessible as recalling information from one's own memory.
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