White Papers
View and download our white papers below.
Community, Connection, Conversation or Channel
Social media, social networking or the social Web, along with companies that deliver all things 'social', are dominating discussions about the Internet, advertising and communication in both business and personal life. This paper from Quocirca discusses the choices and pitfalls for the unwary social media practitioner.
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Realizing Return on Investment for Self-Service Knowledge
Our clients are achieving huge return on investment through deployment of multichannel self-service implementations. Find out how improved service, reduced costs and increased sales can be achieved from day one.
Mothercare Uses Knowledge Management to Unify Customer Experience Across Touchpoints
Mothercare achieved improvements in costs, revenues, efficiency, customer satisfaction, and delivery of the brand promise through an improved customer experience by consolidating company knowledge into a single database with a natural-language search interface. Read how.
Corporate Memory: The Why and the Wherefore
A corporate memory is a tool for capturing and reusing the know-how of key managers and employees. It makes vital information as accessible as recalling information from one's own memory.
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