WorldwideAccessibility
We ensure a great user experience for all abilities
As the UK market leader we have invested heavily in building solutions that are accessible to all.
Whether your customers have a defined disability, low literacy level or are accessing your site through mobile devices, we ensure that they still receive a great user experience. You can rest assured that your customer service solutions meet key World Wide Web Consortium (W3C) guidelines now and in the future. We use our experience to handle standards complexity, so that you don’t have to.
If you have any questions on our accessibility standards, don’t hesitate to get in contact.
Features
Cross-browser Performance
Customers don’t want to be told what Web browser they can use to access your customer service pages.
We test all our software exhaustively with a full range of browsers – covering both their latest versions and older variants. This means that whatever browser customers use, they see an optimized Web self-service page, guaranteeing the best possible consumer experience. As standards evolve, so do our solutions, removing the need for you to update or maintain them. Just leave it to us.
W3C Best Practice
Using our experience, we follow best practice recommendations from the W3C, based on four guiding principles: our solutions are perceivable, operable, understandable and robust.
While we tailor your solution to your needs, all of our implementations are tested to meet at least level AA of the W3C accessibility guidelines. This is the level of compliance recommended by the RNIB.
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
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