24/7 access for employees

AskHR benefits both employees and the HR department. Employees get 24-hours-a-day access to information in a form that is both digestible and always up to date. Perfect for organizations with shift workers or dispersed offices. And like our Web self-service solution, AskHR supports multiple languages – ideal for international businesses.

Supporting HR agility

HR departments can focus on dealing with more complex queries and setting corporate strategy, safe in the knowledge that the majority of questions are being answered consistently and automatically.

HR then delivers better value for money and becomes more agile and responsive to company needs.

"AskHR has not only provided the answers staff were looking for, but has grown to become a central part of our communications management strategy to deliver major organizational change".

Catherine Tausney, Head of HR, Aviva.

Ask anything - anonymity guaranteed

Staff often have worries they don’t want to share with HR. But with our virtual adviser employees can ask sensitive questions anonymously and provide feedback without needing to call or email.

Essentially, they get the same high levels of service they’ve come to expect as consumers on the Web. Satisfaction increases, as does engagement.

Your virtual adviser

AskHR acts as a corporate virtual adviser that mimics a real human. It interprets the question being asked and gives a direct answer in a conversational tone.

Acting as a virtual adviser for employees, it automatically replies to HR policy questions in an easy-to-understand, conversational tone. Developed using our intelligent search technology, it provides a reliable alternative for employees to contacting the HR department. An agile Web or intranet-based solution, AskHR eliminates unnecessary calls or emails by providing fast, reliable answers to specific questions on policies and procedures.

Seeding your know-how

AskHR allows your valuable human HR experts to seed their know-how into the Memory Engine™, which then becomes the source of answers to everyone else's everyday questions. As employees type the question, AskHR interprets it and automatically suggests the answers, so anyone across your entire organization, internal and external, can easily find the answers from your experts, without actually having to talk to them.