Chat
Connecting agents and customers in real time is a powerful engagement tool.
Chat facilities are now an expected part of every customer-facing Web site. The ability to connect agents and customers in real time is a powerful engagement tool that increases confidence, solves problems and delivers sales.
However you want to implement chat, we can use our experience to let you have more powerful conversations with your customers.
Features
Proactive chat as standard
Our rules-based technology automatically triggers a chat session when a customer is potentially in trouble and offers proactive, personalized help through an agent.
Rules are flexible and easy to tailor to your business needs. For example, you can offer assistance to customers who seem stuck on the checkout page and haven’t clicked for a set amount of time. Simple, powerful and an effective use of your agent resources that delivers return on investment.
One click to chat
Our chat solution can be used both reactively and proactively.
If customers are having trouble, simply clicking on Chat links them to an agent. Through our analytics, agents can see which pages the customer has already visited, speeding up the delivery of tailored help based on the contents of your knowledgebase.
Open infrastructure
We’ve used our experience to build a Web-based chat solution that is easy to integrate with the rest of our platform.
Alternatively, you can plug your existing chat solution into our Web self-service solution to share knowledge and provide an intelligent new channel for customer queries.
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
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