Ensure your contact centre agents have the right information at their fingertips.
The contact centre has long been the organization’s hub for customer service. Ensuring agents have the right information at their fingertips is essential to increasing customer confidence. But with this knowledge scattered across your business, you need to look beyond the contact centre, involving subject experts to provide the answers to your frontline staff.
Turning contact centres into profit centres
Traditionally in most organizations, the contact centre is a cost centre. But this is changing as a result of increased focus on Customer Experience. No longer are agents just delivering great customer care. Since automated systems are dealing with FAQs, agents are generating revenue! Download out contact centre product data sheet to find out more.
Over the last decade our clients have won multiple awards for our contact centre solutions, including 'Best Technology Partnership' for three years running at the CCA Awards.
Read more about the awards here.