WorldwideCorrespondence Management
Fast access to customer correspondence is critical to outstanding customer service.
Being able to view all customer correspondence from a single place is critical to outstanding customer service.
Transversal's contact management features a unified, multichannel correspondence history and integrates fully with your customer service knowledgebase.
Features
Open infrastructure connecting you fast
While you can bring all these channels within your Transversal solution, the openness of our software means we connect quickly and easily to your existing systems.
So you benefit from a solution tailored to your needs, confident that you have a 360 degree view of all your customer communications.
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Seamless administration
Powerful workflow and a full audit trail mean that you can respond to customers via their channel of choice, and keep records completely in sync.
And at the click of a button, any new customer service content is automatically forwarded to the right person to approve and add to your knowledgebase.
Unified correspondence management
We have built powerful correspondence management functions into our contact centre and Web self-service solutions.
We provide a one-stop shop across all correspondence channels, integrating email, secure messaging, SMS and other contact methods as required.
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
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