WorldwideMobile
Transversal’s flexible content delivery and standards-compliant design make serving mobile customers as simple as making a call.
You can download the mobile solution product data sheet or read on to find out more about the key features.
Features
Integrated Apps
Transversal has developed mobile Web applications such as a branch finder and currency converter. These can be incorporated into self-service pages and given the same design and branding.
Search and Automate with our Prescience Engine
Our Prescience search tool takes the cramp out of composing search queries on a phone. It uses the customer's context to predict what they're searching for, while they type. Then it makes suggestions based on the content of the knowledgebase.
Prescience can also be applied to build your Marketing Automation delivery. Take a look at Email Management for more on Marketing Automation.
QR Codes
We're working with major retailers to integrate quick response (QR) codes into self-service. For example: a customer scans a QR code on a product, and a copy of the product manual is retrieved from the knowledgebase. We're also working to integrate with object recognition technologies like Blippar™.
Information Sharing
Our mobile self-service doesn't need special content; it shares content with the client's Web self-service. We simply put an interface designed for mobile in front of the core knowledgebase and search technology. Any content specific to mobile customers is flagged so that it appears only on the mobile site.
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
Email UsRequest DemoMobile solution data sheet
Previously a nice-to-have, it’s now essential for organizations to support multiple entry points and browser types. We’ve developed a mobile-optimized interface for our Web self-service solution so customer queries are answered with consistent information however they contact you.