Customer service in the FS sector failing customers
How effective is your customer service department? Research shows that customer service teams in the finance sector are failing to resolve, on average, one in every four customer queries first time. View our infographic to find out more.
Enterprise knowledge reimagined
The future of intelligent
customer experience is here.
The power of Prescienceâ„¢
The most complete enterprise knowledge cloud platform for every industry of any size.
HR decision makers waste a third of their day!
How efficient is your HR department? Research shows that HR decisions makers waste a third of their day dealing with routine enquiries. View our infographic now to find out more.
Self-Service Buyer's Guide
Don't know where to start with finding your perfect self-service solution?
In this new white paper, independent analyst firm Quocirca offers advice on assessing vendors and provides a valuable checklist of desirable criteria.
Mothercare reveals best practice to Forrester
Best practices are revealed in this Forrester white paper for customer experience professionals seeking to justify customer experience investments in multichannel environments.
A new generation of knowledge solutions
Transversal's modern approach to knowledge gives businesses the power to connect people with the knowledge they need through simple and intuitive solutions designed for:
Enable customers to quickly and easily find the right answers the first time - using any device.
Maximize agent productivity with a knowledge solution that fully leverages your CRM information.
Improve employee engagement and increase business performance with knowledge solutions for the enterprise.
John Lewis case study
Watch this short video to hear how Transversal's knowledge solution helped John Lewis cut costs — and discover the true voice of the customer. View more case studies.