Suffolk County Council have ensured all employees have access to the right information 24/7, while reducing the number of queries to the HR team.
The future of knowledge is here
Are you still managing knowledge with outdated technologies? Transversal has developed the next generation of knowledge automation solutions to unleash the potential of human expertise and cognition.
This is the future of knowledge.
Promises are easy, results are what matter.
increase in staff productivity
decrease in service escalations
reduction in support costs
increase in customer satisfaction
reduction in new staff training
Results have been impressive, rapid and measurable. They've cut costs and contacts in and can now see what the customer really wants to know then they ask a question.
Utility Warehouse has adopted our Contact Centre Adviser solution to maximize agent productivity, replacing their out of date legacy system.
NCS The Challenge adopts Transversal’s cognitive knowledge management solution to streamline their customer service process, resulting in visitors having their queries resolved first time and reducing pressure on staff, while improving customer satisfaction.
Trusted by leaders
When you combine the power of Transversal’s knowledge automation solutions with other leading software platforms you get unbelievable results. Learn how the power of Prescience™ can change your business.
Check out the latest news updates from Transversal and our partners
Published on: 28/09/2018
Transversal’s Prescience™ is a trend-setter for 2018Find out more
Published on: 25/09/2018
A year in awards: Transversal and clientsFind out more
Published on: 24/09/2018