Next generation cognitive knowledge solutions for customer success. The future of knowledge is here.

For customers

Ensure customer success with every self-service experience.

For agents

Accelerate agent performance with every answer.

For employees

Inspire employee productivity with smarter tools.

For the future

The world's most advanced knowledge automation platform.

What we do

We believe there is a more innovative way for people to find good help. Transversal is the pioneer in knowledge automation solutions and we are changing the way businesses connect people with knowledge. Our passion is to transform the way people find, consume and share what they know.

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Promises are easy, results are what matter.

28%

increase in staff productivity

40%

decrease in service escalations

25%

reduction in support costs

12%

increase in customer satisfaction

33%

reduction in new staff training

Top brands that put the extra into ordinary

Featured customers

Suffolk County Council have ensured all employees have access to the right information 24/7, while reducing the number of queries to the HR team.

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Results have been impressive, rapid and measurable. They've cut costs and contacts in and can now see what the customer really wants to know then they ask a question.

Utility Warehouse has adopted our Contact Centre Adviser solution to maximize agent productivity, replacing their out of date legacy system.

NCS The Challenge adopts Transversal’s cognitive knowledge management solution to streamline their customer service process, resulting in visitors having their queries resolved first time and reducing pressure on staff, while improving customer satisfaction.

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Trusted by leaders

When you combine the power of Transversal’s knowledge automation solutions with other leading software platforms you get unbelievable results. Learn how the power of Prescience™ can change your business.