Results have been impressive, rapid and measurable. They've cut costs and contacts in and can now see what the customer really wants to know then they ask a question.
What we do
We believe there is a more innovative way for people to find good help. Transversal is the pioneer in knowledge automation solutions and we are changing the way businesses connect people with knowledge. Our passion is to transform the way people find, consume and share what they know.
Learn MorePromises are easy, results are what matter.
28%
increase in staff productivity
40%
decrease in service escalations
25%
reduction in support costs
12%
increase in customer satisfaction
33%
reduction in new staff training
Featured customers
ViewStandard Life's two million pension customers are confident that all its Independent Financial Advisers are able to quickly and accurately answer their questions surrounding all the pension initiatives.
Find out how Wolseley improved performance across their contact centres with Prescience™
ViewUnited Utilities provides water to over seven million customers across North West England. Its HR department looks after a team of over 5,000 employees with a diverse range of skills and responsibilities.
Trusted by leaders
When you combine the power of Transversal’s knowledge automation solutions with other leading software platforms you get unbelievable results. Learn how the power of Prescience™ can change your business.
Latest news
Check out the latest news updates from Transversal and our partners
Published on: 11/09/2019
Sainsbury's Argos and Verint Transversal - CCA Excellence Awards Finalists 2019
Find out more
Published on: 29/07/2019