Next generation cognitive knowledge solutions for customer success. The future of knowledge is here.

For customers

Ensure customer success with every self-service experience.

For agents

Accelerate agent performance with every answer.

For employees

Inspire employee productivity with smarter tools.

For the future

The world's most advanced knowledge automation platform.

What we do

We believe there is a more innovative way for people to find good help. Transversal is the pioneer in knowledge automation solutions and we are changing the way businesses connect people with knowledge. Our passion is to transform the way people find, consume and share what they know.

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Promises are easy, results are what matter.

28%

increase in staff productivity

40%

decrease in service escalations

25%

reduction in support costs

12%

increase in customer satisfaction

33%

reduction in new staff training

Featured customers

Results have been impressive, rapid and measurable. They've cut costs and contacts in and can now see what the customer really wants to know then they ask a question.

Standard Life's two million pension customers are confident that all its Independent Financial Advisers are able to quickly and accurately answer their questions surrounding all the pension initiatives.

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In this user story, we look at how BMW set out for find a platform able to provide a single source of knowledge to their staff and customers alike, across all touchpoints.

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In 2014, Wolseley began a wide-reaching transformation project with one simple concept in mind: to make it easier for their customers to do business with them. Download the case study now to find out how they used our cognitive knowledge solution to help them reach their goals.

United Utilities provides water to over seven million customers across North West England. Its HR department looks after a team of over 5,000 employees with a diverse range of skills and responsibilities.

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Trusted by leaders

When you combine the power of Transversal’s knowledge automation solutions with other leading software platforms you get unbelievable results. Learn how the power of Prescience™ can change your business.