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Connecting people to knowledge

Get to know a bit more about Transversal and the team of people behind the leading provider of knowledge solutions for the cloud.

Knowledge is the source of wealth. Applied to tasks we already know, it becomes productivity. Applied to tasks that are new, it becomes innovation. Peter Drucker

We are a knowledge company

We believe there is a more innovative way for people to find, share and manage their collective knowledge. Transversal is the pioneer and leading provider of cognitive knowledge solutions for the cloud. We have developed the world’s most advanced cognitive knowledge platform and a new generation of knowledge solutions. Self-service is more intuitive, front office applications are more intelligent and managing knowledge has never been easier. This is the future of knowledge.

Our heritage

Founded in 1998  by Cambridge University researchers Dr. Davin Yap and Sir David MacKay, Transversal focused on the simple idea of how to make it easier for businesses to answer customers' questions. Nearly two decades later, our solutions are deployed at over one hundred blue-chip companies, providing mission critical answers to customers across the globe.

Our solutions have evolved with the experience and input from our customers, partners and employees who rely on our software every day. Our focus on understanding the true meaning behind people's questions has allowed us to build a knowledge solution which delivers results that others can't.

Our mission

At Transversal our mission is to connect people to knowledge. We provide intuitive, cognitive knowledge solutions – minimizing the effort required for people to find, consume and share what they know.

Transversal's guiding principles

  • Be passionate and committed.
  • Obsess over customers, not competitors.
  • Defy conventions - always think BIG.
  • Express the will to be awesome.
  • Keep calm and embrace the weird.
Transversal pod logo

Leadership team

Meet the team

Introducing the visionary team behind Transversal's products and services.

Heather Richards,

Picture of Heather Richards, CEO

Heather has over 20 years’ experience in the IT industry, having worked in both the US and UK.

Throughout her career she has excelled in marketing, sales, consultancy and management, proving herself to be a strong, insightful leader. As part of Transversal’s original team, she has been with the company for more than a decade, and has been instrumental in the company’s growth from a Cambridge technology start-up into the successful business it is today. Heather is passionate about finding creative approaches to complex problems, and encourages cross-disciplinary collaboration as a way of embracing and capitalizing on change.

Heather holds BAs in English and Philosophy from Westminster College (USA), and an M.Phil. in European Literature from the University of Cambridge.

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Mark White,
EVP, Sales

Picture of Mark White, EVP, Sales

Mark is Executive Vice-President of Sales; with a background in Computer Science and the application of Knowledge Automation to deliver tangible business value.

Mark has worked directly with many leading organizations at strategic level and is responsible for leading Transversal’s sales, partnerships and business development strategy.

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Paul Ryland,
VP Engineering

Picture of Paul Ryland, VP Engineering

Paul is a director and the company secretary of Transversal. He is responsible for service delivery from Transversal's three UK data centres and directing research into Transversal's natural language processing technologies. He was the original lead developer of Transversal's sophisticated Memory Engine and dynamic knowledgebase technology and has authored several patents, both pending and approved. Paul has also been responsible for championing and implementing ISO 27001 throughout Transversal's operations, enabling Transversal to be ISO 27001 accredited in 2009.

Paul holds an MA and MMath from Girton College, University of Cambridge.

James Leslie,
VP Client Services

Picture of James Leslie, VP Client Services

James joined Transversal in 2006 as a web developer, specializing in web standards, accessibility and user experience. Having managed the Web Development team for a number of years, he now heads the Client Services Department, bringing 17 years of technical knowledge alongside a deep understanding of customer experience to the role. He ensures that our clients are given the highest level of service, from Web Development, through to Support and ongoing Consultancy. Prior to joining Transversal, James worked for a number of high profile digital agencies across a wide range of projects.

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Sharon King-Livesey,
Head of Global Marketing

Picture of Sharong King-Livesey, Head of Global Marketing

Sharon joined Transversal in 2009 as Head of Marketing and manages the Marketing team spanning five divisions: Corporate Marketing, Demand Generation, Telemarketing, Media and Analyst Relations. She supports the global Sales team and contributes to the success of our customers.

Prior to joining Transversal, Sharon spent 15 years working as a marketing practitioner in Telecoms and Technology companies including NTL:Telewest and Oracle Datanomic.

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Emma Butler
Head of Product Development

Picture of Emma Butler, Head of Product Development

Our greatest assets

Transversal team

Brilliant people

Our greatest asset and the key to our success is our people. We believe in a culture that encourages creativity, inspiration, and a sense of pride for all our employees. 

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Transversal customers at summit

Innovative clients

Transversal is proud to have some of the world’s most innovative companies as our customers. Let us show you how we help top brands put the extra into ordinary.


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Intelligent products

Using modern technologies to naturally extend human expertise we have pioneered smarter, simpler and more powerful cognitive knowledge solutions.

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