Technical Support Executive
At Transversal our mission is to connect people to knowledge. We provide intuitive, cognitive knowledge solutions – minimising the effort required for people to find, consume and share what they know.
In this role you will be responsible for providing front line technical support to existing customers on the Company’s web-based products by answering queries, resolving technical questions, and developing customer relationships.
- Front line technical support to existing customers on the Company’s web-based products.
- Developing customer relationships
- Support Professional Services and Customer Success activities such as configuring new accounts and conducting internal training
- Ad hoc reporting for a range of clients
Skills & Experience
- Three years customer service experience
- Clear written English
- Excellent attention to detail
- Knowledge of Internet technologies, including HTML
- Empathetic attitude
- Positive ‘can do’ attitude, with an eager and proactive approach
- Highly proficient in Microsoft Office.