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All events tagged with Contact centre

Come and chat to our knowledge experts during the day, and join us for a drink during the reception.


Wolseley case study

Thursday, May 18, 2017.

How Cognitive Knowledge made it easier for our customers to do business with us

With today's customers leading busy and demanding lives, it's more important than ever to make the customer journey as easy as possible. For this reason, we've teamed up with Wolseley to bring you a case study webinar that focuses on their implementation of Cognitive Knowledge and its impact on customer satisfaction.

RNIB has created a world where technology and knowledge is an enabler for everyone. Hear how they optimized their vital support and advice channels by enhancing their self-service and contact centre operations in this free webinar.