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Transversal and John Lewis shortlisted for CCA Excellence Awards 2012

Transversal and John Lewis shortlisted for CCA Excellence Awards 2012

The technology partnership between Transversal and John Lewis has been recognized in two categories in the Customer Contact Association (CCA) Excellence Awards 2012.

The categories are:

  • Most effective use of self-service
  • Best technology partnership

With a highly respected in-store service, John Lewis was keen to replicate this with their online offering. John Lewis appointed Transversal in 2011 to improve their online search function. The Transversal system allowed customers using Johnlewis.com to find relevant information quickly and easily by keying terms in everyday language.

The CCA Excellence Awards programme is designed to recognize the achievements of individuals and organizations committed to delivering outstanding customer service. The CCA Awards are the most respected and sought-after, as they are judged - uniquely - through a peer-group judging process. The judging panel includes professionals from all sectors and senior executives with wide-ranging experience in customer contact centres.

The winners will be announced on the evening of 7th November 2012 at CCA’s Gala Dinner & Excellence Awards Ceremony at The Hilton, Glasgow.

Transversal have won Best Technology Partnership at the CCA Excellence Awards three times in the last four years with Mothercare, Royal Mail and the BBC/Capita - with a Highly Commended mention for their work with Carnival Cruises.