Transversal Web Self-Service Named One of KMWorld’s Trend-Setting Products of 2015
Annual list identifies the products which demonstrate the best understanding of customer needs.
Transversal, the company behind Prescience™ technology and the leading provider of knowledge solutions, is pleased to announce that its web self-service technology has been named one of KMWorld’s Trend-Setting Products of 2015.
Published annually and judged by a panel of the publication’s writers, market and technology analysts, knowledge management experts and customers, the list aims to “identify products that fulfil the ultimate goal of knowledge management” – namely providing people with the key information they need, exactly where and when they need it. Over 200 vendors with over 1,000 separate products were considered for the list, with only the top 89 making the grade.
“It is a huge honour to be recognized in such a prestigious list and by people who know the industry inside out,” said Chris Hall, Chief Marketing Officer, Transversal. “Customer service has never been more important for businesses, but the onus on companies like ours is to deliver simple to manage solutions that not only enhance and deepen customer interaction, but also positively impact the running and efficiency of a business. We believe we have that combination in our web self-service product and are thrilled that others feel the same.”
The full list of KMWorld’s Trend-Setting Products of 2015 can be found in the publication’s September issue.