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One of the world’s largest gaming organizations is all-in as it bets on Transversal

One of the world’s largest gaming organizations is all-in as it bets on Transversal

Transversal has been appointed by one of the largest gaming organizations in the world, to deliver our world-class cognitive knowledge management solution to over 800 agents in their contact centre and for online web self-service.

Supporting millions of global players in over 28 languages across multiple brands, contact centre agents are fully committed to providing a premium customer experience to their players. An appetite to elevate the customer experience means replacing their legacy system with a proven and robust solution.

Empowering contact centre agents with accurate answers and providing a web self-service solution that enables players to serve themselves online in natural language, intuitively and quickly, is the main objective.

“It’s a privilege to be working with such an exciting brand that reaches across the globe in so many languages”, said James Robinson, Business Development Manager at Transversal. “We are really excited about being able to show off what our solution can do, allowing them to offer a first class experience to their players.”

The solution is expected to go live over the next quarter.