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Wolseley UK engages with Transversal to offer customers even better service

Wolseley UK engages with Transversal to offer customers even better service

Transversal has been appointed by Wolseley UK, Britain’s leading distributor of plumbing and heating products, to help elevate the experience customers receive through its contact centres. Transversal’s knowledge solution will empower Wolseley UK’s contact centre agents to find accurate information quickly and easily by providing a single and consistent source of knowledge.

Known for building their businesses through the quality of their people, Wolseley UK exemplifies customer excellence through its strong relationships with customers and suppliers. Transversal’s enterprise knowledge management solution will contribute considerably to the heightened success of delivering world class customer service.

“I’m delighted to be working with such a successful brand with a rich and proud history. Being world leaders in excellence is in their DNA”, said Stephen Sinclair, Business Development Director at Transversal. “We are looking forward to helping them with their digital transformation within the contact centre and beyond”.

Our selection process for a knowledge vendor was simple; best-in-class and proven technology.

Alison Goodwin, Customer Support Centre Manager, Wolseley UK, said: “Our selection process for a knowledge vendor was simple; best-in-class and proven technology. Transversal’s Prescience knowledge platform is ahead of its time and will undoubtedly enable us to grow at great pace.”

Wolseley UK is the UK operating subsidiary of Wolseley plc and is headquartered in Royal Leamington Spa with another major office site in Ripon. The company is organized into trading brands, which are market leaders with outstanding reputations for supplying trade professionals.