Transversal is listed in Gartner CRM Vendor Guide 2016
Knowledge Management for Customer Service and Support features in the 2016 edition of Gartner’s annual CRM Vendor Guide. Gartner puts forward a simple definition of KM as comprising of a knowledgebase, search technology and a UI.
The Vendor Guide goes on to highlight the use of KM for both employee and customer facing applications and elaborates on support for six core categories of knowledge:
- Hosted Community.
You can access a copy of the full report by registering online at Gartner's website.