Catalyst Housing - a year on
Since implementing Transversal’s Contact Centre Adviser, Catalyst’s advisers are able to provide a higher level of customer service by giving customers accurate answers, more quickly, through a single and consistent source of knowledge.
Knowledgebase Week was an event hosted by Catalyst, which included presentations and workshops by the team who championed the knowledge management project. Other departments across the organization attended the workshops to hear how Transversal’s Prescience™ technology can work across all areas of the business including People and Culture, Property Services and Finance.
“The knowledgebase gives me confidence when dealing with Catalyst customers because when I use it I feel assured the information I am giving is correct.”
Catalyst’s Digital Neighbourhood Service Centre Adviser said: “The knowledgebase gives me confidence when dealing with Catalyst customers because when I use it I feel assured the information I am giving is correct.”
Following this success, Catalyst recognized the need for its website to also provide an equally high level of customer service. So as of this week, Transversal's Prescience™ Self-Service Adviser will be launched on the Catalyst website.