CCA Awards hail partnership of Transversal and Capgemini
Transversal and Capgemini are shortlisted for Best CX Transformation Through Technology Partnership at the 2018 Contact Centre Association Awards.
By using Transversal’s knowledge automation technology, Prescience™, leading BPO Capgemini has been able to enhance the service it provides to clients across the world. Lee Beardmore, CTO of Capgemini Business Services, describes how Capgemini halved training times and reduced handling times by 75%, simply by enabling its agents to find answers more efficiently. “Knowledge really is the essential ingredient,” he writes.
The CCA Awards recognize excellence in customer service and contact centre management across the UK. Transversal is proud of our record at the awards. We and our clients won Best Technology Partnership three years running, in 2008, 2009 and 2010. Other past winners include Marks & Spencer, HomeServe, and Sainsbury’s/Argos.
Sharon King-Livesey, Head of Global Marketing at Transversal, says: “We’re delighted to be recognized again by the CCA, especially in association with Capgemini Business Services.”
Winners of this year’s awards will be announced at a gala dinner in Glasgow on 15th November.