Skip to main content

Sainsbury's Argos and Verint Transversal - CCA Excellence Awards Finalists 2019

Sainsbury's Argos and Verint Transversal - CCA Excellence Awards Finalists 2019

CCA UNVEILS 2019 EXCELLENCE AWARDS SHORTLIST

CCA Awards

BEST CX TRANSFORMATION THROUGH TECHNOLOGY PARTNERSHIP

Sainsbury's Argos       Verint Transversal

CCA is delighted to unveil the companies and individuals who have been shortlisted in the prestigious CCA Excellence Awards 2019 programme. 

Winners will be presented with their awards at a glittering evening of celebration and recognition of customer service excellence on 13th November at the five-star Hilton Hotel in Glasgow.

CCA Chief Executive Anne Marie Forsyth said: 'Many congratulations to all of the shortlisted entrants who truly represent the best in customer service. Our judging progress is extremely rigorous and the awards are very hotly contested, so being shortlisted is a highly significant achievement. We look forward to welcoming everyone for a very special evening of celebration, at which their achievements will be publicly recognised and rewarded.'

The awards, which recognise world-class professional achievement in customer service, are judged by a panel of experts from a range of sectors and specialisms, with final deliberation by a fifty-strong peer judging committee chaired by Andrew Mends, Operations Director of GAVI Alliance, who has presided over this important task for the last eight years.

He said: 'The judges were once again hugely impressed by the high calibre of submissions this year in each category. It was exciting to see so many entries from major brand names entering the awards for the first time, and we are delighted that CCA's reputation as a global standard bearer in customer service continues to grow.'

We’re delighted to be recognized again by the CCA, especially in association with Sainsbury's Argos who has a strong vision for knowledge.

- Sharon King-Livesey, Head of Global Marketing at Verint Transversal