Verint Transversal customers make their mark at annual customer awards
Verint, a leading provider of customer engagement solutions, has announced the finalists in its internal client awards. Among the finalists are several companies that are transforming their customer service operations using knowledge management technology from Transversal, and that are now Verint clients following Verint’s acquisition of Transversal in 2019.
Equiniti, the financial services company which deploys knowledge automation to help its customers manage their own investments online, is nominated for the Digital Engagement Award, the Customer Engagement Award, and the most prestigious overall prize, Verint Engaged Customer of the Year.
Two other Verint Transversal clients were shortlisted for the Digital Engagement Award: Utility Warehouse, which manages knowledge for a complex audience of customers, agents and sales partners using the software developed by Transversal, and Capgemini, which integrates knowledge into the delivery of global business services. Capgemini is additionally nominated for the Customer Engagement Award. Finally, Wolseley, whose agent-facing knowledge solution has previously attracted award recognition, has been shortlisted for the Employee Engagement Award.
Other nominees across the categories include such leading organizations as Aviva, Booking.com, Tesco, TUI and the NHS.
The annual awards recognize the success of Verint clients in improving their customer engagement through the judicious application of technology. Winners will be announced at the conclusion of the Verint EMEA customer conference, held this year in London on 28th November.
Sharon King-Livesey, Head of Global Marketing at Verint Transversal, says: “We’re delighted to see our customers who came to Verint from Transversal so well represented at the Verint customer awards.
"As we continue to help organizations simplify, modernize and automate their customer engagement, we focus on helping them to elevate the customer experience while still improving operational efficiency. Many of our customers live with the constant pressure of how to better the customer experience and to stay ahead or keep up with their competitors. Knowledge management is key to their success.”