Skip to main content

Discover our next generation knowledge management solutions

Want to connect and empower people with knowledge?

Request your demo now

The intelligent answer for smart customer service

Rather than provide tools that increase agent research time, Transversal combines patented search technology with contextual CRM data to find the right answers faster and more accurately. The result is an exceptional service experience that improves agent productivity, increases first contact accuracy, and exceeds customer expectations.

Female call center agent

Give customers the answers they need first time, online

Delight your customers with an online experience that predicts what they will want to know next and eliminate unnecessary escalations. Transversal's modern approach to online knowledge gives businesses the power to connect people with the knowledge they need and accelerate online customer satisfaction.

Get a customized demo now

Man drinking coffee with laptop

Engage your employeers and business partners

Transversal makes is easy for people to share information, find answers, solve problems and tap into the collective knowledge and expertise of a mobile workforce. Our new generation of knowledge solutions inspires employee confidence, increases team productivity and helps businesses gain a real competitive advantage.

Group of people having meeting around table Real call center

To find out more about how Transversal's knowledge management platform can help both your employees and your customers, request a live demo now. A member of our team will then take you on a personalized guided tour of the product, demonstrating how easily it can fit into your company's existing systems and workflows:

  • Seamless integration with your existing website or customized build options.
  • Powerful multilingual capabilities for global companies.
  • Flexible API enables knowledge to be utilized anywhere within your company's systems.

OK, show me

Male contact center agent

Trusted by top global brands

We're very proud to be working with some of the biggest names in customer service.

John Lewis company logo
Utility Warehouse company logo
M&S company logo
BBC company logo

John Lewis case study

David Dickens - Director, Personnel Operations at John Lewis

"It was really important for us to find a provider who were passionate about delivering self-service over the web… getting it right for the customer and right first time."

 

We are collecting your personal information in this form so that you can request a demo. We may also contact you by phone or email for marketing purposes, if your activity, when browsing our website, indicates that you may be interested in purchasing our products and services. 

Please see our privacy policy for further details of how we use your personal information and your rights. 
You may opt-out of communications from us at any time by updating your preferences here.

 

 

Request a Demo

Fields marked with * are required.