Discover our next generation knowledge management solutions
Want to connect and empower people with knowledge?
The intelligent answer for smart customer service
Rather than provide tools that increase agent research time, Transversal combines patented search technology with contextual CRM data to find the right answers faster and more accurately. The result is an exceptional service experience that improves agent productivity, increases first contact accuracy, and exceeds customer expectations.
Give customers the answers they need first time, online
Delight your customers with an online experience that predicts what they will want to know next and eliminate unnecessary escalations. Transversal's modern approach to online knowledge gives businesses the power to connect people with the knowledge they need and accelerate online customer satisfaction.
Engage your employeers and business partners
Transversal makes is easy for people to share information, find answers, solve problems and tap into the collective knowledge and expertise of a mobile workforce. Our new generation of knowledge solutions inspires employee confidence, increases team productivity and helps businesses gain a real competitive advantage.
To find out more about how Transversal's knowledge management platform can help both your employees and your customers, request a live demo now. A member of our team will then take you on a personalized guided tour of the product, demonstrating how easily it can fit into your company's existing systems and workflows:
- Seamless integration with your existing website or customized build options.
- Powerful multilingual capabilities for global companies.
- Flexible API enables knowledge to be utilized anywhere within your company's systems.
Trusted by top global brands
We're very proud to be working with some of the biggest names in customer service.
John Lewis case study
David Dickens - Director, Personnel Operations at John Lewis
"It was really important for us to find a provider who were passionate about delivering self-service over the web… getting it right for the customer and right first time."
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