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Event: Customer Engagement Summit

Europe's biggest customer and employee engagement event

Plenary presentations will be dominated by case studies from those at the very top of their organizations, and in keeping with the Engage ewards on the same evening, the theme will be one very close to our hearts; the business critical imperative of recognizing that linking our people more closely to our customers is the key to world class customer experience, employee performance and profitability.

Topic streams - taking place across four seminar halls:

  • Evolution of the voice of the customer.
  • Customer journey.
  • Customer engagement transformation.
  • Future of engagement.
  • Customer engagement in financial services.
  • Customer engagement in retail.
  • Internet of Things (IoT) and artificial intelligence (AI).
  • Customer data security.
  • Future of the contact center.
  • Customer experience strategy and innovation.
  • Digital customer.
  • Disruptive engagement.
  • Employee and customer engagement.
  • Recognition, reward and retention.
  • Voice of the employee.
  • Future of work.
  • Learning and development.

Watch a video of the highlights from last year's event