How Cognitive Knowledge made it easier for our customers to do business with us
With today's customers leading busy and demanding lives, it's more important than ever to make the customer journey as easy as possible. For this reason, we've teamed up with Wolseley to bring you a case study webinar that focuses on their implementation of Cognitive Knowledge and its impact on customer satisfaction.
In 2014, Wolseley began a wide reaching transformation programme across its Customer Support Centre. In this webinar, Alison Goodwin, Customer Support Centre Manager for Wolseley, will describe what they were looking to achieve and the journey they took resulting in a rapid return on investment and impressive customer satisfaction results.
Date: 12PM, Thursday 18th May
Duration: 30 minutes.
Registering your place: Click here to be taken to the registration page.
If you want to attend the webinar but are unavailable at this time, please still register to receive a recorded playback.