How cognitive knowledge is enabling us to have more human conversations and become emotionally engaged with our customers.
By delivering efficiencies in knowledge, Utility Warehouse has transformed the relationship between its customers, agents and distributors. Head of Customer Service, Charlie Ferris will describe how agents are able to provide a personalized service to customers and become emotionally engaged as a result of its cognitive knowledge solution. He will talk about the business transformation journey which has resulted in a positive impact on First Call Resolution, CSAT and NPS results – and agent training times.
Date: November 13, 2017
Location: Westminster Park Plaza Hotel, London
Guest speaker: Charlie Ferris, Head of Customer Service, Utility Warehouse 11.20am
Come and see us on stand number 40
For more information and to register, visit the Customer Engagement Summit page.
Charlie Ferris, Head of Customer Service,