Transversal enables employees to search for information using natural, conversational language and be confident that they will find the right answer, first time.Norwich City Council
Products
Customer experience solutions for connecting people to knowledge
A modern approach to knowledge
Transversal's solutions connect people with the knowledge they need to make a difference with their customers, across every channel and through every interaction. Empowering the customer journey with knowledge ensures you are delivering those exceptional experiences and unforgettable customer service that make you stand out from the crowd.
Organizations that are successful in creating outstanding customer experiences will not only ensure customer loyalty; they will drive significant revenue for the business. To be successful in consistently delivering outstanding customer experiences, businesses need a modern knowledge solution that provides instant access to information that is vital to supporting the complete customer experience.
Explore our products
Prescience™ for Self-Service
Learn how Prescience can ensure customer success with knowledge automation technologies.
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Prescience™ for Contact Centres
See how Prescience can improve agent performance through knowledge automation technologies.
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Prescience™ for HR and the Enterprise
Understand how Prescience can improve employee productivity using knowledge automation technologies.
Find out moreFeatured customers
Hear what some of our wonderful customers have to say.
Our project teams loved Transversal as it understands language context, provides brand-based answers for our different brands, and it also provides different answers depending if they are a manager or team member.Whitbread
We move the know-how from the people to our systems. Transversal releases and improves the quality of our people - it’s a new way to support existing HR services.Solvay
Transversal has an intuitive solution. It is simple to manage and we can easily improve our content as policies change. It also allows us to review and respond to employee feedback - so there is continuous improvement.United Utilities