We move the know-how from the people to our systems. Transversal releases and improves the quality of our people - it’s a new way to support existing HR services.Solvay
Customer experience solutions for connecting people to knowledge
A modern approach to knowledge
Transversal's solutions connect people with the knowledge they need to make a difference with their customers, across every channel and through every interaction. Empowering the customer journey with knowledge ensures you are delivering those exceptional experiences and unforgettable customer service that make you stand out from the crowd.
Organizations that are successful in creating outstanding customer experiences will not only ensure customer loyalty; they will drive significant revenue for the business. To be successful in consistently delivering outstanding customer experiences, businesses need a modern knowledge solution that provides instant access to information that is vital to supporting the complete customer experience.
Explore our products
Prescience™ for Self-Service
Learn how Prescience can ensure customer success with knowledge automation technologies.Find out more
Prescience™ for Contact Centres
See how Prescience can improve agent performance through knowledge automation technologies.Find out more
Prescience™ for HR and the Enterprise
Understand how Prescience can improve employee productivity using knowledge automation technologies.Find out more
Hear what some of our wonderful customers have to say.
Transversal has an intuitive solution. It is simple to manage and we can easily improve our content as policies change. It also allows us to review and respond to employee feedback - so there is continuous improvement.United Utilities
It used to take three weeks to train an agent to be on the phone. It now takes eight days.Customer Contact Manager at Mothercare