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Inspire employee productivity with smarter tools

There is a simple and more efficient way to handle all of your staff-related enquiries. Our knowledge automation solution for employees offers intuitive, self-service features to help you automate the delivery of HR answers, capture organizational expertise and distribute this collective intelligence across your organization. Let them know you care with 24x7 access to HR services, available for any mobile device and any time of day.

Prescience™ for HR and the Enterprise

Connect and empower a more productive workforce

Access to accurate, timely HR information allows employees to make faster and better informed decisions. Leveraging the latest in cognitive technologies, our Prescience™ for HR and the Enterprise applies human-like intelligence to transform complex, indigestible HR policy documents into effective HR advice. Join the thousands of employees who use Transversal to make their working lives simpler, more pleasant, and more productive.

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Human Resources Advisor screen
Aberdeen Group company logo

Keeping employees engaged and motivated with their work is paramount to their productivity as well as to their general satisfaction. Companies are now more than twice as likely as two years ago to be committed to improving access and empowering employees through self-service as a top priority (50% vs 22%). Companies looking to bolster their overall employee experience, which can assist with retaining top employees and appealing to new ones, must rethink their methodology for HR service delivery.

Can you drive employee experience and engagement through self-service? - June 2014
Memory Engine icon

Memory Engine™

We know what your employees mean not what they type

People have different ways of asking the same question. So how do you ensure important HR information can easily be found? Our patented Memory Engine™ combines human expertise and cognition to better understand the intent and context behind 'what' HR information people search for. Unlike frustrating keyword search, our Memory Engine™ understands questions and solves problems in the same way humans do. The result is a simpler and smarter way for employees to find important HR knowledge that is 'about' the subject/theme being explored, even if the words in the knowledge article don't match any of the words in their original search query. It is truly a better way to ensure your employees are getting fast, accurate and exceptional HR advice.

Up to 47% faster answers
 
Smart Links icon

Smart Links

Smart enough to predict the future

Employees always have more than one question. With Smart Links, we not only understand the context of the original question - we can even predict what people are likely to ask next in real-time. Even simple HR issues can be difficult to resolve with a single enquiry and physically typing questions on tablets and smart phones can be an exhausting experience. With Smart Links, we are able closely mimic a person’s ‘train of thought’ and anticipate what they might ask next. This provides a truly engaging self-service journey that dramatically improves employee success, minimizes typing effort, and provides a unique interactive HR experience.

Up to 40% decrease in HR service escalations
 

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Device Smart icon

Device Smart

Optimized for any device

With an increasingly mobile workforce not every employee will have access to a computer, but it is likely most will have a smart phone when they have an HR question. With Device Smart, employees and managers can access HR services on any mobile device and at any time of day. We use responsive design principles to extend knowledge access to tablet and mobile audiences with no additional code or administrative overhead. Device Smart gives you the confidence that your HR delivery looks clean, modern, and professional - providing the highest quality experience on all devices.

Device Smart on a desktop screen
Device Smart on a tablet mobile device
Device Smart on a smartphone mobile device
Knowledge Insight icon

Knowledge Insight

Better HR insights. Smarter HR decisions

Knowledge Insight is key to ensuring that critical HR knowledge assets are fit-for-purpose and serving the needs of managers and their employees. Dashboards provide a graphical view of how often and what types of knowledge employees are using. With Knowledge Insight you have the ability to analyze departmental usage, trending topics and employee feedback/suggestions. This type of detailed analysis helps HR service teams determine where content is missing, respond quickly when search issues become apparent and improve the overall employee experience, because good experiences translate to productive employees.

Transversal statistics for knowledge insight

Redefine employee productivity without all the old school heavy lifting

Behind every exceptional HR experience is a truly great technology enabling incredible things to come together. Prescience™ is Transversal's cognitive technology platform for next-generation knowledge solutions and it is changing the way businesses around the world connect employees to important HR information.

Unlock the potential of cognitive human resources

Understand Anticipate Improve

Understand

Understand the intent and context of HR inquiries to eliminate time- consuming research.

Understanding the intent and context on an enquiry is complicated

Anticipate

Anticipate the answers employees need and predict what questions they might ask next.

Predictions

Predictions

Anticipate the answers employees need and predict what questions they might ask next.

Smart Links

Smart Links

Anticipate the answers employees need and predict what questions they might ask next.

Trend Watch

Trend Watch

Anticipate the answers employees need and predict what questions they might ask next.

Improve

Improve knowledge through continued use. More intelligent HR service - less administration.

Knowledge Feedback

Knowledge Feedback

Enable employees to rate the effectiveness and quality of important HR content.

Knowledge Insight

Knowledge Insight

Get real-time, actionable metrics on knowledge use, trending topics, and quality/content gaps.

Knowledge Admin

Knowledge Admin

Provide complete control with content curation and workflow to manage the entire knowledge lifecycle.

Inspire new levels of employee productivity

Reduced costs icon Reduced costs icon
25%

reduction in HR service costs

Faster answers icon Faster answers icon
47%

faster HR answers

Increase productivity icon Increase productivity icon
28%

increase in staff productivity

Tick icon Tick icon
2X

increase in online HR resolution rates

Reduced escalations icon Reduced escalations icon
40%

decrease in HR service escalations

Vanson Bourne company logo

HR professionals spend more than a third (36%) of their day on average handling routine calls and emails from employees. These unnecessary communications are draining up to 12 working weeks of HR resources every year. 

Transversal Commissioned Research

Explore the advantages of our knowledge automation offerings

Contact center agent on telephone

Prescience™ for Contact Centre

See how Prescience improves agent productivity through cognitive knowledge technologies.

Check our Contact Centre Adviser
Knowledge Services

Knowledge Services

Make our experience and passion for knowledge automation your competitive advantage.

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what is Prescience?

Prescience™ Technologies

Prescience: knowledge of things before they exist or happen; The knowledge platform of the future.

Discover the power of Prescience™

Transform your business with knowledge automation

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