Ensure customer success with every self-service experience
Transform the way your customers interact with the next generation of self-service. Our knowledge automation solutions for customers provide a more natural and rewarding way for people to obtain self-service across all channels and devices.
Verint KM Pro for Self-Service
Verint Transversal goes beyond enabling customers to find answers online. Verint KM Pro Self-Service is a new generation of self-service solution that leverages cognitive technologies to understand human context, anticipate future dialog, and dramatically improve the self-service experience.
Delight your customers with an online experience where the answers find them at their moment of need.
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Organizations will look at ways to reduce the manual overhead of knowledge management. They will explore cognitive engagement solutions — interactive computing systems that use artificial intelligence to collect information, automatically build models of understanding and inference, and communicate in natural ways.
Trends - The Future of Customer Service
Automatic SEO
So easy the answer practically finds you
Enabling customers to quickly and easily find answers to their own questions is the key to delivering superior online experiences. We developed a way to improve the natural findability of your corporate knowledge and made it so simple, the answers you provide for your customers practically find them. With Automatic SEO, your knowledge is instantly optimized so that Google, Yahoo or Bing can spider your public knowledgebase content, enabling customers to find relevant answers through their favourite search engines. The result is an improved self-service journey for your customers and increased traffic to your website.
Smart Links
Anticipating what you will need next
Finding answers has never been more intuitive. With Smart Links related content is automatically determined to predict what you might ask or need next. Prescience predicts likely next questions based on their conceptual similarity to the initial enquiry to closely mimic a person’s 'train of thought'. This reduces effort and minimizes typing, which is particularly important on mobile devices. Because they are dynamically generated, Smart Links eliminate the administrative overhead of manually linking related questions and articles. The result is a truly interactive experience delivering better answers for every interaction with half the effort.
Over 10 million answers delivered every month
Achieve new levels of customer success
faster answers
reduction in customer support costs
increase in online resolution rates
increase in customer satisfaction
decrease in support escalations
We have all become more digitally aware, but our customer base ranges from expert to novice. Support needed to be delivered online 24/7 as a part of our omni-channel strategy.
Head of Digital Strategy, Equiniti
Explore the advantages of our knowledge automation offerings
Verint KM Pro for Contact Centre
See how Verint KM Pro improves agent productivity through knowledge automation technologies.
Verint KM Pro for Contact Centre
Knowledge Services
Make our experience and passion for knowledge automation your competitive advantage.
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Verint KM Pro Technologies
Verint KM Pro: knowledge of things before they exist or happen; The knowledge platform of the future.
Discover the power of Verint KM ProHow Verint KM Pro works
Verint KM Pro works in the same way as humans process knowledge. Built on a mature enterprise-cloud foundation, Verint KM Pro is engineered to work more intuitively and more naturally to understand, reason and deliver answers extending human expertise. It is designed to be easy to manage and flexible enough to fully integrate into your existing applications. The Verint KM Pro platform comes with an amazing collection of cognitive knowledge functions that you can use to make CRM applications helpful, HR systems more intuitive and your smartphone apps even smarter.
We have developed the new standard in knowledge automation technologies. There are three core tenets of Verint KM Pro which together are the keys to unlocking how people access and acquire knowledge. To better appreciate how Verint KM Pro works you will need to experience how it...
Understands
Understands the nuances in how customers ask questions and search for answers.
Anticipates
Anticipates the answers your customers need and predict what they might ask next.
Predictions
Provide customers with intelligent suggestions before they finish typing.
Smart Links
Automatically predicts related content for what customers might ask/need next.
Automatic SEO
Instantly optimized knowledge. Google, Yahoo or Bing can spider public knowledgebase content.
Improves
Improves knowledge through continued use - more intelligent services, less administration.
Knowledge Feedback
Enable customers to rate the effectiveness and quality of your knowledge content.
Knowledge Insight
Get real-time, actionable metrics on knowledge use, trending topics, and quality/content gaps.
Knowledge Admin
Gives you complete control from security to content curation to manage the entire knowledge lifecycle.