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Ensure customer success with every self-service experience

Transform the way your customers interact with the next generation of self-service. Our knowledge automation solutions for customers provide a more natural and rewarding way for people to obtain self-service across all channels and devices.

Verint KM Pro for Self-Service

Verint Transversal goes beyond enabling customers to find answers online. Verint KM Pro Self-Service is a new generation of self-service solution that leverages cognitive technologies to understand human context, anticipate future dialog, and dramatically improve the self-service experience.

Delight your customers with an online experience where the answers find them at their moment of need.

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BMW self-service knowlegebase
Forrester Analyst Logo

Organizations will look at ways to reduce the manual overhead of knowledge management. They will explore cognitive engagement solutions — interactive computing systems that use artificial intelligence to collect information, automatically build models of understanding and inference, and communicate in natural ways.

Trends - The Future of Customer Service

Automatic SEO

So easy the answer practically finds you

Enabling customers to quickly and easily find answers to their own questions is the key to delivering superior online experiences. We developed a way to improve the natural findability of your corporate knowledge and made it so simple, the answers you provide for your customers practically find them. With Automatic SEO, your knowledge is instantly optimized so that Google, Yahoo or Bing can spider your public knowledgebase content, enabling customers to find relevant answers through their favourite search engines. The result is an improved self-service journey for your customers and increased traffic to your website.

automatic seo

automatic seo

Smart Links

Anticipating what you will need next

Finding answers has never been more intuitive. With Smart Links related content is automatically determined to predict what you might ask or need next. Prescience predicts likely next questions based on their conceptual similarity to the initial enquiry to closely mimic a person’s 'train of thought'. This reduces effort and minimizes typing, which is particularly important on mobile devices. Because they are dynamically generated, Smart Links eliminate the administrative overhead of manually linking related questions and articles. The result is a truly interactive experience delivering better answers for every interaction with half the effort.

zero admin

smart links

Over 10 million answers delivered every month

Achieve new levels of customer success

Faster answers icon Faster answers icon
47%

faster answers

Reduced costs icon Reduced costs icon
25%

reduction in customer support costs

Tick icon Tick icon
2X

increase in online resolution rates

Customer satisfaction icon Customer satisfaction icon
12%

increase in customer satisfaction

Reduced escalations icon Reduced escalations icon
40%

decrease in support escalations

Equiniti  company logo

We have all become more digitally aware, but our customer base ranges from expert to novice. Support needed to be delivered online 24/7 as a part of our omni-channel strategy.

Head of Digital Strategy, Equiniti

Explore the advantages of our knowledge automation offerings

Contact center agent on telephone

Verint KM Pro for Contact Centre

See how Verint KM Pro improves agent productivity through knowledge automation technologies.

Verint KM Pro for Contact Centre
Knowledge Services

Knowledge Services

Make our experience and passion for knowledge automation your competitive advantage.

Explore our Services
what is Prescience?

Verint KM Pro Technologies

Verint KM Pro: knowledge of things before they exist or happen; The knowledge platform of the future.

Discover the power of Verint KM Pro

How Verint KM Pro works

Verint KM Pro works in the same way as humans process knowledge. Built on a mature enterprise-cloud foundation, Verint KM Pro is engineered to work more intuitively and more naturally to understand, reason and deliver answers extending human expertise. It is designed to be easy to manage and flexible enough to fully integrate into your existing applications. The Verint KM Pro platform comes with an amazing collection of cognitive knowledge functions that you can use to make CRM applications helpful, HR systems more intuitive and your smartphone apps even smarter.

We have developed the new standard in knowledge automation technologies. There are three core tenets of Verint KM Pro which together are the keys to unlocking how people access and acquire knowledge. To better appreciate how Verint KM Pro works you will need to experience how it...

Understands Anticipates Improves

Understands

Understands the nuances in how customers ask questions and search for answers.

Human phrase understanding is a complex process

Anticipates

Anticipates the answers your customers need and predict what they might ask next.

Predictions

Predictions

Provide customers with intelligent suggestions before they finish typing.

Smart Links

Smart Links

Automatically predicts related content for what customers might ask/need next.

Automatic SEO

Automatic SEO

Instantly optimized knowledge. Google, Yahoo or Bing can spider public knowledgebase content.

Improves

Improves knowledge through continued use - more intelligent services, less administration.

Knowledge Feedback

Knowledge Feedback

Enable customers to rate the effectiveness and quality of your knowledge content.

Knowledge Insight

Knowledge Insight

Get real-time, actionable metrics on knowledge use, trending topics, and quality/content gaps.

Knowledge Admin

Knowledge Admin

Gives you complete control from security to content curation to manage the entire knowledge lifecycle.

Transform your business with knowledge automation

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