Ensure customer success with every self-service experience
Transform the way your customers interact with the next generation of self-service. Our knowledge automation solutions for customers provide a more natural and rewarding way for people to obtain self-service across all channels and devices.
Verint KM Pro for Self-Service
Verint Transversal goes beyond enabling customers to find answers online. Verint KM Pro Self-Service is a new generation of self-service solution that leverages cognitive technologies to understand human context, anticipate future dialog, and dramatically improve the self-service experience.
Delight your customers with an online experience where the answers find them at their moment of need.
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Organizations will look at ways to reduce the manual overhead of knowledge management. They will explore cognitive engagement solutions — interactive computing systems that use artificial intelligence to collect information, automatically build models of understanding and inference, and communicate in natural ways.
Trends - The Future of Customer Service
Automatic SEO
So easy the answer practically finds you
Enabling customers to quickly and easily find answers to their own questions is the key to delivering superior online experiences. We developed a way to improve the natural findability of your corporate knowledge and made it so simple, the answers you provide for your customers practically find them. With Automatic SEO, your knowledge is instantly optimized so that Google, Yahoo or Bing can spider your public knowledgebase content, enabling customers to find relevant answers through their favourite search engines. The result is an improved self-service journey for your customers and increased traffic to your website.

Smart Links
Anticipating what you will need next
Finding answers has never been more intuitive. With Smart Links related content is automatically determined to predict what you might ask or need next. Prescience predicts likely next questions based on their conceptual similarity to the initial enquiry to closely mimic a person’s 'train of thought'. This reduces effort and minimizes typing, which is particularly important on mobile devices. Because they are dynamically generated, Smart Links eliminate the administrative overhead of manually linking related questions and articles. The result is a truly interactive experience delivering better answers for every interaction with half the effort.

Over 10 million answers delivered every month
Achieve new levels of customer success


faster answers


reduction in customer support costs


increase in online resolution rates


increase in customer satisfaction


decrease in support escalations

We have all become more digitally aware, but our customer base ranges from expert to novice. Support needed to be delivered online 24/7 as a part of our omni-channel strategy.
Head of Digital Strategy, Equiniti
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Verint KM Pro for Contact Centre
See how Verint KM Pro improves agent productivity through knowledge automation technologies.
Verint KM Pro for Contact Centre
Knowledge Services
Make our experience and passion for knowledge automation your competitive advantage.
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Verint KM Pro Technologies
Verint KM Pro: knowledge of things before they exist or happen; The knowledge platform of the future.
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