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Case studies

We are very proud of our customers, featuring leaders in customer service across all industries. View and download some of our customer case studies below and find out how they are achieving success through cognitive knowledge.

Digital transformation is happening across all sectors and it is having a radical impact on consumer behaviour and expectations....

John Lewis discovers the true voice of the customer with Transversal’s knowledge solution John Lewis operates one of the busiest w...

When new standards, regulations or schemes are introduced, it's inevitable that many customer will have questions. Without a suita...

Equiniti was established 10 years ago when Advent (a private equity firm) acquired a number of financial service providers and br...

United Utilities provides water to over seven million customers across North West England. Its HR department looks after a team of...

Wolseley is the world's largest trade distributor of plumbing and heating products, with over 120 contact centre agents across thr...

Transversal was appointed by RNIB to help deliver a new information, support and advice service by implementing a web self-service...

NCS The Challenge is the UK's leading charity that strives to build a more integrated society. It works on a local level to bring...

Currently handling nearly 600,000 customer accounts with the help of over 47,000 independent distributors, Utility Warehouse is re...

Learn how Mothercare unified its customer experience across its multichannel touchpoints, reducing the time and cost for customers...

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