Equiniti was established 10 years ago when Advent (a private equity firm) acquired a number of financial service providers and brought them together under the Equiniti Group brand. Floated on the London Stock Exchange in 2015, the group is comprised of more than 40 individual businesses and continues to grow rapidly, with the acquisition of an average of four businesses per year.
As a part of a larger digital transformation project, Equiniti was developing a new customer website. This presented the ideal opportunity to develop a more consumer-centric service that addressed some of the legacy site issues, particularly around the online FAQs.
Stephen Green, Head of Digital Strategy discusses the project.
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